Davies is a multi-award winning insurance service provide at the forefront of industry. As an ever-expanding business offering excellent future potential with fantastic career opportunities wouldn’t you want to be part of the team?

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Closing date: 07 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday- Friday 9am- 5.30pm (1 hour unpaid lunch)

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    08 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Davies Group are looking for an apprentice to develop a future career with them. You will have autonomy support individuals who are in a significant time of need, often you are the lifeline to the client making sure that they are given the tools to put things right when a claim is made.

The core duties of the role include:

  • Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner.
  • Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation.
  • Manage personal allocation of claims, post and diary work in a timely and efficient manner.
  • Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care.
  • Issue payments to policy holders and suppliers for settlement within an agreed delegated authority.
  • Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines.
  • All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.

The above is not an exhaustive list and may change with the overall business objectives of the Company.

Whilst in the role you will be fully supported to develop you’re knowledge and understanding of the insurance industry. With this you will work towards the CILA qualification.

Requirements and prospects

Desired skills

  • Good communication skills, written and verbal.
  • High standard of numeracy.
  • Good attention to detail.
  • Experience using Microsoft Office.
  • Willingness to work toward CILA Qualification.

Personal qualities

  • Motivated.
  • Reliable and trustworthy.
  • Able to use own initiative and complete tasks with limited supervision.

Qualifications required

  • Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Future prospects

The right applicant will be offered a permanent position on completion of the Apprenticeship, there will also be a chance to progress to a level 4 qualification.

Things to consider

It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Davies is a multi-award winning insurance service provider. They deliver third party administration and specialist technical services to insurance intermediaries, the Lloyd’s market, UK & Global insurance companies, and large self-insured businesses. Their 750-strong team manage more than 160,000 claims per annum across the UK & Ireland. They work with more than 100 clients, helping them control and manage more than £1.2bn of annual claim cost across property, casualty, motor and niche insurance classes.




Ground Floor


Butt Road



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Training provider

The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:

  • Advanced Apprenticeship in Business and Administration.
  • Level 3 Diploma in Business and Administration.
  • Level 2 Functional Skills English, Maths & ICT (if applicable).

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


Before you apply

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Closing date: 07 Oct 2017