Apprentice Service Administrator MWS LIMITED

Due to growth and expansion MWS Weighing Solutions are looking for an Apprentice Administrator to join our service team.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am to 5pm with 1 hour lunch

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    06 Nov 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Service Administrator.

  • Generating repair quotes
  • Chase up repair quotes
  • Issuing Job sheets for Repairs when P/o received
  • Booking accommodation for engineers
  • Booking Contract visits
  • Sending contract renewals
  • Monitoring Knack to ensure data entered correctly and accurate
  • Processing Job sheets before submitting for invoicing
  • Fielding calls for service (frontline)
  • Updating Service calendar
  • Service folder monitoring
  • QA Check sheet integrity and scanning
  • Load cell Data sheets
  • EU Declarations
  • Document collation before passing to Accounts
  • Webportal updates
  • Internal calibration monitoring (Weights, meters etc.)
  • Time sheet & Quartix scrutiny
  • H&S refresher documentation
  • Supplier questionnaires
  • Procedure updates
  • Shared folder housekeeping (Ordering files etc.)

Additional roles later

  • Parts pricing from 3rd party suppliers
  • Raising P/o for service parts

In return for the above we are offering a range of benefits, plus being part of a vibrant and friendly team within a growing organisation.

Requirements and prospects

Desired skills

  • Good IT skills including Word, Excel and email
  • Conscientious approach to work tasks
  • Attention to detail
  • Excellent communication skills both verbal and written

Personal qualities

  • Able to quickly build a rapport with a wide range of clients
  • Conscientious
  • Presentable and approachable
  • Ambition – desire to progress within the company
  • Flexible and adaptable attitude to work
  • Positive attitude towards tasks and problems
  • Hardworking and professional manner

Qualifications required

  • GCSE Maths and English at grade C or above (or equivalent)

Future prospects

To become a permanent employee.

Things to consider

Company Benefits: By joining MWS you will benefit from a competitive salary and the opportunity to become a key member of our fast-growing team. You will be supported by highly experienced members of your team and given opportunities to grow within the business. College attendance: Throughout this apprenticeship you be expected to attend Loughborough College. College attendance: Throughout your apprenticeship you will have to attend Loughborough College.

About the employer

Micro Weighing Systems was established in 1994, by current Managing Director Richard Clarke, a veteran within the weighing industry with over 40 years of experience. In 1997 the business became MWS Ltd and Andrew Clarke joined as an assembly engineer. Building on the success of the Micro 3000 and 4000 indicators a new range of weighing equipment was developed for the food industry, emphasis was placed on hygiene and design aesthetics, developing simple weighing products with a low cost of longterm ownership has been at the forefront of MWS ethos since the beginning.




Meer End



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Training provider

  • Business Administration Level 2 Qualification
  • Employer Rights & Responsibilities Booklet
  • Functional Skills in Maths, English and ICT (if necessary)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Loughborough College


Jill Fox 01509 515461

Before you apply

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Closing date: 30 Oct 2017