Phlebotomy/Customer Service Apprenticeship Sandwell and West Birmingham Hospitals NHS Trust

We have a great opportunity to recruit a Junior Phlebotomist Apprentice. A fixed term training post lasting 12 months in duration, working towards a Level 2 Customer Service Apprenticeship Framework which consists of QCF/NVQ Diploma and Functional Skills awards. This post is ideal for those wishing to start a career pathway in Phlebotomy.

Sign in to apply

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    3 available

The role duties briefly consist of:

  • to performing blood collection duties autonomously within the Trust and in the Community using invasive techniques. 
  • Assist in providing a patient friendly phlebotomy service to the Out-Patients, Wards, Clinics using computerised electronic requesting,
  • Assist in providing G.P. surgeries a patient friendly phlebotomy service using electronic appointment systems,
  • Assist in providing a patient friendly phlebotomy service in the community (visiting patients in their homes) and in other departments as required. 
  • To see patients for Glucose Tolerance Testing and provide Glucose drinks on request of blood tests and administer them. 
  • blood specimens are taken in a manner that does not cause undue anxiety to the patient.
  • Laboratories are provided with timely, high quality blood specimens taken in tubes that are appropriate for the tests requested.
  • At all times, ensure stringent health and safety protocols of the Trust and Pathology Department are adhered to.
  • Assisting and providing administration support, including dealing with correspondence and enquires.
  • Liaising with staff of all levels in a professional manner.
  • Maintaining an efficient and accurate filing system.
  • Utilising appropriate information technology to produce correspondence, schedules, etc. (Outlook, Word, Excel, Access and Power point).
  • Liaising with other Trusts and organisations to gather information and making arrangements.
  • Assisting with the ordering and monitoring of supplies/stock control.
  • Receptionist activities - dealing with telephone and e-mail enquiries and visitors to reception, answering telephones and taking messages, diverting calls, etc.
  • Opening and/or distributing the post.
  • Maintain stationary stores.
  • Photocopying and circulation of information as required.
  • Keep the department notice boards up to date.

Requirements and prospects

Desired skills

Written Skills:

  • Proficient in reading and writing and routine note/message taking.
  • Able to follow basic written instruction.

Communication and Verbal Skills:

  • Able to speak and understand basic English.
  • Able to speak and receive instructions in English without risk of misunderstanding Communication skills for customer facing work.
  • Ability to communicate at all levels.
  • Excellent listening skills.
  • Be able to use a standard key board proficiently.
  • Maintain a positive working environment.
  • To be able to work as part of a multi-professional team.
  • Work to deadlines and prioritise work accordingly.
  • To be able to handle telephone enquiries, to take less than simple messages and in the redirection of calls.
  • Advise and redirect enquiries to relevant staff/team.
  • Able to deal with several on-going tasks.

Personal qualities

  • Ability to act professionally at all times.
  • Motivated.
  • Calm and objective.
  • Excellent interpersonal skills.
  • Approachable.
  • Tactful.
  • Ability to maintain confidentiality.
  • Able to work accurately.
  • Be able to work as part of a team.
  • Has good organisation skills.
  • Able to use their initiative.
  • Understands and adheres to their own designated limits of authority.
  • The ability to deliver a quality service.

Qualifications required

GCSE Maths & English grade A* to C (9-4) or equivalent qualifications.

Future prospects

All apprentices will have the opportunity to apply for Trust Vacancies. To that effect, coaching will form part of the programme so that successful applicants are able to apply for vacancies arising within their occupational areas. Those who successfully gain substantive employment with the Trust will have the opportunity to progress on to higher level frameworks and Further Education, where appropriate.

Things to consider

This is a demanding yet rewarding role, which would suit someone with an interest in the healthcare profession

About the employer

At Sandwell and West Birmingham Hospitals NHS Trust our vision is to become renound as the best integrated care organisation in the NHS. We are dedicated to improving the lives of local people, to maintaining an outstanding reputation for teaching and education, and to embedding innovation and research. We employ around 7,500 people and spend around £430m of public money, largely drawn from our local Clinical Commissioning Group. That Group and this Trust is responsible for the care of 530,000 local people from across North-West Birmingham and all the towns within Sandwell. The Trust includes Sandwell General Hospital, City Hospital, Rowley Regis Hospital, Leasowes Intermediate Care Centre and the Birmingham and Midland Eye Hospital. In 2019 SWBH NHS Trust will proudly open our band new hospital on Grove Lane in Smethwick, with many of our services merging into: The Midland Metropolitan Hospital.


Sandwell and West Birmingham Hospitals NHS Trust


City Hospital

Dudley Road


B18 7QH

You must have JavaScript enabled to view a map of the location

Training provider

Both on the job and off the job training will be provided to include:

  • Corporate Mandatory Training (H&S, Lifting and Handling, Infection Control etc.)
  • Venepuncture & Cannulation Training
  • Administration duties
  • Customer Service techniques
  • Customer Care Course
  • ICM Training
  • Use of ICT
  • QCF/NVQ Diploma 
  • Functional Skills

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Sandwell & West Birmingham Hospitals


Libby Marshall

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 28 Sep 2017