Phlebotomy/Customer Service Apprenticeship Sandwell and West Birmingham Hospitals NHS Trust
We have a great opportunity to recruit a Junior Phlebotomist Apprentice. A fixed term training post lasting 12 months in duration, working towards a Level 2 Customer Service Apprenticeship Framework which consists of QCF/NVQ Diploma and Functional Skills awards. This post is ideal for those wishing to start a career pathway in Phlebotomy.
Closing date: 28 Sep 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 37.50
Possible start date
28 Oct 2017
08 Sep 2017
Intermediate Level Apprenticeship
The role duties briefly consist of:
- to performing blood collection duties autonomously within the Trust and in the Community using invasive techniques.
- Assist in providing a patient friendly phlebotomy service to the Out-Patients, Wards, Clinics using computerised electronic requesting,
- Assist in providing G.P. surgeries a patient friendly phlebotomy service using electronic appointment systems,
- Assist in providing a patient friendly phlebotomy service in the community (visiting patients in their homes) and in other departments as required.
- To see patients for Glucose Tolerance Testing and provide Glucose drinks on request of blood tests and administer them.
- blood specimens are taken in a manner that does not cause undue anxiety to the patient.
- Laboratories are provided with timely, high quality blood specimens taken in tubes that are appropriate for the tests requested.
- At all times, ensure stringent health and safety protocols of the Trust and Pathology Department are adhered to.
- Assisting and providing administration support, including dealing with correspondence and enquires.
- Liaising with staff of all levels in a professional manner.
- Maintaining an efficient and accurate filing system.
- Utilising appropriate information technology to produce correspondence, schedules, etc. (Outlook, Word, Excel, Access and Power point).
- Liaising with other Trusts and organisations to gather information and making arrangements.
- Assisting with the ordering and monitoring of supplies/stock control.
- Receptionist activities - dealing with telephone and e-mail enquiries and visitors to reception, answering telephones and taking messages, diverting calls, etc.
- Opening and/or distributing the post.
- Maintain stationary stores.
- Photocopying and circulation of information as required.
- Keep the department notice boards up to date.
Requirements and prospects
- Proficient in reading and writing and routine note/message taking.
- Able to follow basic written instruction.
Communication and Verbal Skills:
- Able to speak and understand basic English.
- Able to speak and receive instructions in English without risk of misunderstanding Communication skills for customer facing work.
- Ability to communicate at all levels.
- Excellent listening skills.
- Be able to use a standard key board proficiently.
- Maintain a positive working environment.
- To be able to work as part of a multi-professional team.
- Work to deadlines and prioritise work accordingly.
- To be able to handle telephone enquiries, to take less than simple messages and in the redirection of calls.
- Advise and redirect enquiries to relevant staff/team.
- Able to deal with several on-going tasks.
- Ability to act professionally at all times.
- Calm and objective.
- Excellent interpersonal skills.
- Ability to maintain confidentiality.
- Able to work accurately.
- Be able to work as part of a team.
- Has good organisation skills.
- Able to use their initiative.
- Understands and adheres to their own designated limits of authority.
- The ability to deliver a quality service.
GCSE Maths & English grade A* to C (9-4) or equivalent qualifications.
Things to consider
About the employer
Both on the job and off the job training will be provided to include:
- Corporate Mandatory Training (H&S, Lifting and Handling, Infection Control etc.)
- Venepuncture & Cannulation Training
- Administration duties
- Customer Service techniques
- Customer Care Course
- ICM Training
- Use of ICT
- QCF/NVQ Diploma
- Functional Skills
SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST
Applications for this apprenticeship are being processed by Sandwell & West Birmingham Hospitals
Libby Marshall email@example.com
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Closing date: 28 Sep 2017