Admin Assistant Tendring Telecoms & Security

To work as part of a busy office helping to manage the Customer Database and booking their scheduled service visits. Also to carry out customer online filing and general administrative duties in the office. Some credit control work will be involved as well as checking customers have received their quotations.

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Closing date: 22 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    20 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This vacancy will include providing admin support to the office. Main responsibilities will be managing the Service Contract Database. This will involve contacting existing customers via email or telephone and scheduling their appointments into a online diary.

Other duties may include:

  • Calling customers to check receipt of quotes and also some credit control calling.
  • To undertake filing, photocopying and general office duties.
  • To undertake Scheduled Service booking via telephone
  • To answer telephone calls, take messages and deal with minor queries as appropriate.

Full training given on department applications, basic procedures, filing, telephone and face to face contact with the customers

The role will continually evolve as the business grows.

The post holder will never be left on their own and there is always back up and assistance when dealing with difficult customers.



Requirements and prospects

Desired skills

  • Ability to take messages accurately on the telephone
  • Ability to listen and work with and have confidence in dealing with members of the public
  • Able to ask for advice
  • Understanding of Word / Excel / Power point /typing various documents
  • Experience of using Mac but not essential
  • Accurate spelling
  • Good numeracy skills
  • Support colleagues and be part of the team

Personal qualities

  • A flexible, cheerful and positive attitude
  • Clean and tidy in their appearance
  • Willing to take on work or offer to help others in the team
  • Confident
  • Good interpersonal skills
  • Arrive punctually for work (time-keeping is very important for the whole of the team)


Qualifications required


IT skills – Word / Excel

Numeracy and literacy/Maths and English qualifications essential - C grade and above at GCSE or equivalent

Future prospects

The role will evolve as the Business grows. The suitable candidate will be part of that growth with exciting opportunities possible.

Things to consider

It is predominantly a office based role which involves PC based work and answering telephone and working on a computer.

About the employer

Tendring Telecoms & Security Systems Ltd. are well-established as a leading provider of a range of telecoms and security solutions across Essex and Suffolk. Over 25 years of experience within the industry has helped our team to develop their expertise to offer a consistently high standard of workmanship, and in turn we have established an enviable reputation throughout the local area for the quality of our services. Whether you are a local homeowner looking to secure your property, or a commercial client looking for the peace of mind that your premises are protected, or a school looking for a telephone system, TTSS can help.


Tendring Telecoms & Security


Unit 14

Crusader Business Park

Stephenson Road West


CO15 4TN

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Additional location information

The premises is located at Unit 11 Crusader Business Park, Stephenson Road West, Clacton on Sea, Essex.

Training provider

The Intermediate Apprenticeship consists of:

  • Level 2 NVQ Certificate in Business and Administration,
  • Functional Skills at Level 1 in Maths, English and ICT.

These qualifications will be delivered by Career Track, mainly in the workplace, with flexible training and delivery tailored to meet the needs of the employer and the apprentice. 

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Tendring District Council


Debianne Messenger 01255 686313

Before you apply

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Closing date: 22 Sep 2017