Customer Relations Apprentice Xbite Limited

Are you interested in kick starting your Customer Service career? Look no further! XBITE LTD based in Renishaw are looking for a Customer Relations Apprentice to join their friendly team. If you think this vacancy is for you, please apply now!

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 9am-5.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    02 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001306907

  • Positions

    1 available

The role of the Customer Relations Apprentice is to support the Customer Relations Manager by ensuring all aspects of the customer’s experience is to a high standard, it is about providing the best possible support to our customers and monitor fraud/loss prevention.

It is also about:

  • Delivering a high standard of customer service – exceeds customers’ expectations
  • Encourages customer feedback to promote brand
  • Supports the presentation of practical solutions to ensure customer service objectives are achieved
  • Follows all company service initiatives, encourages self to “go the extra mile”
  • Encourages others to participate and suggest ideas for improvements
  • Promotes value and quality within the organisation
  • Satisfied customers at every point of contact
  • Monitoring Transactions to prevent Fraud Loss
  • Working with other departments to ensure our sales platforms are to a high standard
  • Stock management for returned orders

Requirements and prospects

Desired skills

  • Proactive
  • Responsible
  • Good initiative
  • Take pride in their work

Personal qualities

  • Teamwork and interpersonal skills
  • Excellent communications skills
  • Organisation and prioritisation skills
  • Innovation and creativity
  • Ambition and passion
  • Resilience and adaptability 

Qualifications required

No formal GCSE's are required, the role does require to have a good standard of English, maths and ICT skills

Future prospects

We have a long established record of investing in people; with over 80% of key personnel in Xbite (Directors, Mangers and Senior personnel) all promoted from lower roles.

Things to consider

• This is a monthly paid post • You will be entitled to 22 days’ holiday plus Bank Holidays • Staff discount plus many more benefits! • There will be a lot of manual handling in this role

About the employer

Xbite has a decade of experience in online retail, starting with just a single eBay store and now serving a large customer base of video gamers with an ever expanding range of products, sites and services. We started out as just a single eBay store, and today Xbite has 25 custom created sites serving different domestic and international markets and manages the video game range of one of the big-four UK supermarket chains. Our online range has risen to over 30,000 products and retail sales have diversified resulting in 30% being outside our core demographic. We are currently developing a £4.5m custom-built facility, Xbite is expanding rapidly with new business developments including new cutting edge, custom designed ecommerce software and further diversification into fashion and quality wine for both retail and wholesale customers.

Employer

Xbite Limited

Address

X H Q

Ravenshorn Way

Sheffield

S21 3WY

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Training provider

  • Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT
  • End Point Assessment

Further details can be found here: https://www.gov.uk/government/publications/apprenticeship-standard-customer-service-practitioner

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

EAST MIDLANDS CHAMBER (DERBYSHIRE, NOTTINGHAMSHIRE, LEICESTERSHIRE)

Applications for this apprenticeship are being processed by Derbyshire & Nottinghamshire Chamber Commerce

Contact

Lauren Moore 03333200333 lauren.moore@emc-dnl.co.uk


Before you apply

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Closing date: 01 Oct 2017