Apprentice IT Support Technician EXIGO TECHNOLOGIES LIMITED

Providing support to all our customers end users in a professional and friendly manner. We are our customer’s IT team, not just a supplier.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2017

Apprenticeship summary

  • Weekly wage

    £150.00 - £200.00

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    01 Dec 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001306891

  • Positions

    1 available

Providing support to all our customers end users in a professional and friendly manner. We are our customer’s IT team, not just a supplier.

The Apprentice IT Support Technician role will include:

  • Working with our clients to help resolve issues
  • Resolving issues both remotely and on-site
  • Providing excellent customer service in a professional and friendly manor
  • Work with our ticketing system to log new calls and to respond to new tickets
  • Respond to alerts on our monitoring system (proactive support)
  • Produce monthly reports for both our clients and the service delivery team
  • Configure equipment prior to delivery
  • Installation of equipment in customer offices
  • Keep up to date on customer and internal technologies – via webinars, blogs and or training courses

Responsibilities will include:

  • Being professional and friendly at all times
  • Dressed in business attire at all times (customer visits may be required at short notice)
  • High personal hygiene standards
  • Keep internal and customer logs and or documentation updated at all times
  • An understanding that our clients expect you to be the expert and treat them respectfully when they struggle with the use of technology

The day to day tasks and duties of the role will include:

  • Answer telephone and email support requests
  • Produce monthly reports for both clients and service delivery team
  • Configure new equipment prior to delivery to clients
  • Provide support remotely and occasionally on-site
  • Document user procedures to do basic tasks (like edit an email signature)
  • Liaise with partners to resolve customer issues (will include logging tickets with partners and working to resolve the issues in timely manner)
  • Work with our ticket / customer relation system to log and respond to tickets
  • Keep internal logs and documentation updated
  • Help with Installations at client’s offices
  • Keep updated on customer and internal solution – regularly attending webinars and reading blogs

This is a Microsoft endorsed IT apprenticeship, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to work towards a suite of professional certificates, accredited by leading software giant Microsoft.

You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.

Successful apprentices will be based within our offices in Watford.


Requirements and prospects

Desired skills

  • Professional and friendly
  • Interested in Technology
  • Keep updated on technologies
  • Willingness to learn new technologies
  • Able to work without constant supervision
  • Can do attitude
  • Excellent communication skills

Personal qualities

  • Professional and friendly
  • Interested in Technology
  • Keep updated on technologies
  • Willingness to learn new technologies
  • Able to work without constant supervision
  • Can do attitude
  • Excellent communication skills

Qualifications required

  • Professional and friendly
  • Willingness to learn new technologies
  • Can do attitude

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About the employer

We are a complete managed services solution provider for our varied customer base, providing support for desktops to fully hosted cloud based solutions, including network security and telecom solutions.

Employer

EXIGO TECHNOLOGIES LIMITED

Address

Unit 1A

Sandown Road, Sandown Industrial Estate

Watford

WD24 7UB

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Training provider

Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2017