IT Support Apprentice Resilient Business Systems Limited

Do you have an interest in IT Support and problem solving? Then we have the perfect Apprenticeship for you! We have a fantastic opportunity to join Resilient Business Systems, an IT Support company with over 25 years experience.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    01 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The successful applicant will be trained in the following with the intention that it will become part of their weekly tasks and objective goals:

  • Manning the helpdesk.
  • Answering phone calls to support
  • Accepting/Raising/Updating/Closing tickets on the system
  • Updating system records
  • Level 1 support issues with the objective of moving to Level 2 support;

Diagnostics/Investigatory work of;

  • Software issues
  • Hardware issues
  • Printing issues
  • Backup issues
  • Networking issues;
  • Understanding and diagnosing iPv4/6 issues
  • Configuration of DHCP/DNS
  • Understand tracing of network traffic

Active Directory;

  • Determining user status
  • Resetting of password
  • Adding/removing users
  • Understanding Group Policies and Domain Users
  • Understanding, implementing and amending Access Control Lists (ACLs)
  • Understanding and implementing Access User Management

Office 365;

  • Adding/removing users
  • Setting up Distribution Groups
  • Setting up Shared Mailboxes/Calendars


  • Creating network cables/port sockets
  • Testing of networks
  • Assisting with the installing of switches/routers/firewalls
  • Hardware Installation;
  • Setting up and configuring computers/laptops, etc
  • Configuration of UPS/Backup Batteries
  • Set up of Backup solutions
  • Server installations
  • Creation of Local Work Instructions (LWIs) and Customer Work Instructions (CWIs)
  • Management of Customer WordPress Websites
  • Backups
  • Plugin Upgrades
  • Migrations
  • Simple changes to content
  • Creating training guides for end user
  • Azure/Cloud Solutions; o Implementing cloud server solutions
  • Implementing cloud backups
  • Maintaining cloud solutions

Requirements and prospects

Desired skills

  • Computer Literate
  • Customer Service Skills
  • Strong Communication Skills
  • Attention to Detail and Problem-Solving Skills

Personal qualities

  • Self-Motivated
  • Willing to learn
  • Enthusiastic
  • Passion for IT and Fixing Problems

Qualifications required

  • A minimum 5 GCSE’s C or above including Maths, English and ICT (or equivalent).

Future prospects

Permanent opportunity for the right candidate with progression on to Level 4.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Resilient Business Systems is an experienced company with IT knowledge gained over 25 years and we take pride in offering services that are professional but with a personal human touch. Our job, first and foremost, is to listen to the requirements of your business and ensure that we utilise technology to your advantage – after all computers should be made to work for you, not the other way round! It is our goal to ensure your business continues to run smoothly and efficiently and to keep you up-to-date with the all the latest advancements in technology, leaving you to concentrate on making your business successful. Whether your request is how to utilise Microsoft Outlook to keep your day-to-day work on track, or to install a collaborative system that allows you to send and receive emails on the move, Resilient Business Systems are here to help with our professional IT support services.


Resilient Business Systems Limited



Pounteys Close



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Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Middlesbrough for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS).


Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 30 Sep 2017