Office Administration Apprentice PROTECH PLUMBING & HEATING (UK) LTD

Protech Plumbing and Heating are looking for a confident and motivated individual to join their growing team! The selected candidate will take part in many different administrative tasks, as well as working towards an NVQ in Business Administration. If you are interested, please click the link for more information.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday, 9:00am - 5:00pm

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The selected candidate will take part in the following duties:

  • Answering the telephone
  • Typing / Excel Spreadsheets
  • Booking on bespoke programmes 
  • Obtaining prices for parts 
  • Making calls to book in customers for Gas Safety Checks
  • Monitoring emails
  • Updating the system with notes/conversations with tenants
  • Filing
  • Shredding 
  • Data entry
  • Scanning 
  • Photocopying 
  • Any other duties given

Requirements and prospects

Desired skills

Good interpersonal skills

Excellent customer service

Strong Team Player

Ability to follow specific instructions

Good positive, friendly attitude

Organised & focused approach        

Pleasant & confident manner

Excellent telephone manner

Excellent communication skills

Helpful and positive attitude in a busy environment

Able to project a respectable and professional image

Ability to maintain a calm approach and work effectively under pressure

Good IT skills and working knowledge of most Microsoft Office packages

Personal qualities

An enthusiastic & friendly approach to work

Must be willing to listen & learn

Willing to learn and develop

Very accurate

Happy to help






Qualifications required

No formal qualifications are required but you must have the ability to complete the NVQ and Functional Skills (if applicable).

Future prospects

Opportunity to go onto an Advanced Apprenticeship, advance in the workplace or go onto Higher Education.

Things to consider

All of the recruitment is being done through Hull Business Training Centre, please do not contact the company directly.

About the employer

ProTech Plumbing and Heating is a local company dedicated to providing a high quality, reliable and professional service. We are committed to providing excellent customer care, as ProTech recognise the importance of our customers in our success.




Louis Pearlman Centre Unit 103

Goulton Street



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Training provider


Intermediate Level Apprenticeship in Business and Administration consisting of:

  • Level 2 NVQ Diploma in Business and Administration (QCF)
  • Level 1 Functional Skills in Mathematics
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in ICT

You will be required to attend a half day session at the Training Centre where you will work towards any functional skills that you have to take and the technical element. The NVQ or ITQ will be carried out at the workplace by taking evidence from your job.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Hull Business Training Centre


Molly Tranmer 01482 211714

Before you apply

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Closing date: 02 Oct 2017