Operations Analyst Apprentice Midpoint & Transfer Ltd

As an Apprentice Operations Analyst, you will be responsible for helping to provide a first class standard of service to clients and perform administrative duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 Hours

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    08 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must.
  • Monitoring and closing of all trade settlements
  • Liaise with clients, counterparties, and custodians
  • Screening and verifying customer’s identification
  • Reviewing transactions and identifying suspicious activities
  • Reporting and escalating said suspicious activities to the relevant department
  • Processing Orders and Payments ensuring accurate and timely execution
  • Assist in developing continuous improvement framework to facilitate process improvement/solving events to drive continual.

Requirements and prospects

Desired skills

  • Customer service experience previously would be great.
  • But if you genuinely care and want to help and love talking to people, that’s a great start!
  • Fluent written and spoken English.
  • A second language (especially Spanish, French, German, Portuguese) would be amazing! This is not essential however we’d love you even more if you can.
  • Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
  • Basic understanding of financial industry regulations, in particular the Anti-Money Laundering and Data Protection Acts.

Personal qualities

  • Well presented and polite
  • Ability to take the initiative
  • Confident at dealing with Businesses at all levels
  • Reliable and adaptable
  • Willingness to take on challenges
  • Motivated and keen to learn new skills.

Qualifications required

5 GCSE'S A-C or equivalent.

Future prospects

Growth in Knowledge and Skills.

About the employer

Midpoint is the world’s first authentic peer to peer (P2P) international currency matching & payments platform offering mid-market foreign exchange rates via our patented matching technology.

Midpoint harnesses the advantages of global connectivity to any business or individual wanting access to fair and transparent Foreign Exchange.


Midpoint & Transfer Ltd



Finsbury Square



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Training provider

Apprenticeship in Business and Administration including Functional Skills English and Maths if required.
Candidates will gain a level 2 qualification in business and administration upon successful completion of the apprenticeship.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by WHITEHAT GROUP LIMITED


Nancy Barimah 0203 621 6131 hello@whitehat.org.uk

Other information

We reserve the right to close this vacancy early if sufficient applications have been received. Please apply quickly to avoid disappointment.

Please be aware that your application form may be the first thing the employer sees from you. Therefore use your application as your selling point.

If you are successful in gaining a pre-screening interview, your CV will be passed to the employer for their consideration. Please make sure your CV is up to date, grammar is correct, layout is clear and readable.

The current National Minimum Wage (NMW) rate for apprentices is £3.30 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Employer's Application Instructions

Build your digital profile for an apprenticeship with WhiteHat. You complete your profile once to apply for all roles you are interested in. Takes 10 minutes and you can do it on your phone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017