Client Onboarder Apprentice Iwoca Poland Ltd

You will be the first point of contact for most of our clients. You will be proactively helping applicants finalise their applications. As you will be working closely with customers, you will need to be a confident and strong communicator.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage

    £149.85 - £260.85

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Monday to Friday, 9am - 5:30pm

    Total hours per week: 37.00

  • Apprenticeship duration

    18 months

  • Possible start date

    08 Oct 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will be:

Pre-screening potential clients ensuring they provide the necessary business documents required to obtain our credit facility.

  • Request necessary documents and file them accordingly ensuring data protection
  • Accountable for measuring and maintaining overall client satisfaction whilst ensuring they are educated on product offerings
  • Effectively following up with clients on email/phone in a timely manner, in order to convert them
  • Establishing best practice for client management in order to foster long-term business relationship.
  • Communicating with internal teams such as Credit Risk & Account Management on status of clients.
  • Driving the continuous growth of internal processes and procedures through supporting ongoing operational projects and objectives.
  • Proactively delivering on our customer contact strategy to drive conversion, engagement and client satisfaction.

Perks: A great working environment in central London (near Oxford Circus) Pool, Football and Ping Pong tables. Free drinks and snacks. Cycle to work scheme for great value bikes. Various sports teams including football, running, cycling and climbing. Company work retreats to great destinations. 33 days holidays, and an extra day for your birthday and unlimited unpaid leave.

Requirements and prospects

Desired skills

Experience in a similar fast paced, customer facing role is desirable. Proven experience within the Financial Services industry (desirable). Knowledge of the UK business finance market is a plus. A strong team player who can effectively communicate both orally and in written form.

Personal qualities

Proactive self-starter eager to be part of a dynamic team making a difference to UK SMEs. Excellent interpersonal skills - ability to quickly establish relationships and strongly influence clients. Great attention to detail and problem-solving abilities.

Qualifications required

Minimum grade C-A* in five GCSE or equivalent, including Maths and English (or Functional Skills level 2 in both). You will also have good knowledge of IT including all Microsoft packages.

Future prospects

1. Full-time opportunity may be available if the candidate excels in the role. 2. Higher level Apprenticeship available following successful completion of the initial Apprenticeship.

About the employer

iwoca offers flexible credit to small businesses across Europe, allowing them to take advantage of opportunities previously only available to their larger peers.


Iwoca Poland Ltd


Elsley House



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Training provider

Start building your career today with WhiteHat.

  • Customer Service training (Combined NVQ & Technical Certificates)
  • Employee Rights & Responsibilities (ERR)
  • Functional Skills English, Maths and Information Communication Technology (ICT)
  • Personal Learning & Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by WHITEHAT GROUP LIMITED


Nancy Barimah 0203 621 6131

Employer's Application Instructions

Build your digital profile for an apprenticeship with WhiteHat. You complete your profile once to apply for all roles you are interested in. Takes 10 minutes and you can do it on your phone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017