Apprentice - Virtual Receptionist/PA Myruby Ltd

Are you a committed individual, can make an excellent first impression and have the desire to provide outstanding customer service? If so, MyRuby want to hear from you. Based in Colchester, We provide complete outsourcing for businesses in Telephone Answering, Receptionist and PA Services.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday (8:30am - 5:30pm)

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

MyRuby provides a personalised call handling and virtual PA service for small and medium sized companies all over the UK.

To our clients MyRuby is an extension of their business – someone they can trust to handle their calls when they are either unavailable or unable to take the call.

An Apprentice at MyRuby has the opportunity to learn and experience all aspects of our business. The role will include the following activities:

  • Providing outsourced telephone reception services to small and medium sized businesses across the UK.
  • Provide customer services to key clients.
  • Active call management - handling queries, requests for information, diary management.
  • Promptly and efficiently taking and relaying messages to clients, by phone, email, SMS.
  • Ensuring accurate records are maintained of calls and messages to assist client billing.
  • Creating a detailed client record on our CMIS to accurately record key company and contact details and their call handling requirements.
  • Updating and maintaining this information on a regular basis.
  • Ad hoc tasks such as making travel arrangements, managing diaries, internet research.
  • Database updates.

You will also be required to undertake such duties and responsibilities as may be determined by the Company from time to time.  The Company reserves the right to vary your duties and responsibilities at any time and from time to time according to the needs of the Company’s business and/or to meet the needs of your Apprenticeship. 

Requirements and prospects

Desired skills

  • Excellent telephone manner & speaking voice.
  • Competent IT skills – Keyboard, Microsoft Office, Databases.
  • Attention to detail including grammar and spelling.
  • Ability to work in a team.
  • Great common sense and initiative.

Personal qualities

  • We are looking for hard-working, reliable and loyal individuals who want to benefit from the apprenticeship programme.
  • We also look for a warm, outgoing personality, with a desire to provide outstanding customer service and strong interpersonal skills.

Qualifications required

  • Good level of education including Maths and English GCSEs or equivalents.

Future prospects

In return for your commitment and enthusiasm, you will be rewarded with an attractive salary and training, a friendly working environment and treats on your birthday and work anniversaries.

About the employer

MyRuby provides a personalised telephone reception, virtual PA and diary management service for offices and clinics across the UK.


Myruby Ltd


Suite 2



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Training provider

  • Training will be delivered within the workplace. 
  • The qualification the successful candidate will achieve is a Level 2 in Customer Service.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by All Trades Training Ltd


Paul Riddick 01923 698474

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Closing date: 31 Oct 2017