Apprentice Customer Service Administrator PRINCIPAL HYGIENE LIMITED

This is an office based role. As an Apprentice, you will learn about all aspects of our business, have hands on training, learn new skills and gain valuable experience plus get the opportunity to study for an NVQ. Role responsibilities would include order processing, query resolution, customer care and general administration duties.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday. Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Answering and responding to the incoming service calls and customer enquires.
  • Handling calls and queries from service operatives.
  • Ensuring orders are processed in a timely manner.
  • Liasing with customer re access or any service issues, managing queries to resolution. 
  • Route scheduling and planning.
  • Service installations and amendments.
  • To ensure all activity and queries are recorded as per the office procedure. 
  • Liaising with suppliers on behalf of our customers to track orders from dispatch to delivery.
  • Laising with our courier(s) on behalf of our customers to track orders from dispatch to delivery.
  • Ensure safe storage and maintain stock levels in stores of all company equipment and consumables.
  • Make sure all company vehicles are serviced regulary with MOT.
  • Follow all company health and safety polices and procedures.
  • Ensure full compliance with waste disposal legislation.
  • Liaising on behalf of our customers with suppliers regarding any faulty items and ensuring these matters are followed through in a proactive manner to a satisfactory conclusion in line with our T's & C's and the suppliers procedures.
  • To work as part of a team to agreed KPI's (key performance indicators departments targets).
  • To be prepared to undertake periods of training and or refresher training deemed necessary by the line manager.
  • To be prepared to undertake any duties commensurate with the role that will benefit the company. 

Requirements and prospects

Desired skills

  • Good communication skills
  • Able to work well in a team
  • Good telephone manner

Personal qualities

  • Bubbly
  • Good team worker

Qualifications required

  • GCSE Maths A* - C ( or equivalent)
  • GCSE English A* - C (or equivalent)

Future prospects

There is a possible future role within the business for the right candidate.

About the employer

Principal Hygiene has been supplying and delivering Washroom Services, Clinical Waste Services, Dust Control Mats, Hand Dryers, Trade Waste and Recycling Waste Services including Disposables, Janitorial & Hardware Supplies across the UK for the past 20 years. We have the experience, the team, the services, the product range, the knowledge, the technology, the professionalism and the passion so you can feel confident we can deliver. We excel in the delivery and servicing of end to end waste facilities & supplies, whatever the service requirement from clinical waste or pest control to compliance we have you covered. Like most companies we benchmark our service delivery based on similar industries, the primary reasons are: to avoid our business becoming inward looking, to gage how we are actually performing to reflect on emerging legislation, methodologies and product development to embrace new service possibilities For all the benchmarking we do the best indicator we have as to service provision remains the high level of customer retention we work hard to sustain.




Windgate House Ground Floor




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Training provider

  • Customer Service Level 2 NVQ.
  • Maths and English functional skills level 1 (if necessary)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Asset Training & Consultancy Ltd


Sara Smith

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Closing date: 06 Oct 2017