Customer Service Apprentice Oakhouse Foods

You will work in one of the local branches of Oakhouse Foods, supporting the team with customer related duties in an office environment.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25 - £168.75

  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • To answer incoming telephone calls from customers.
  • Make outgoing calls to customers when necessary (i.e update them on the status of their order).
  • To always maintain the highest level of courtesy, friendliness, and professionalism.
  • Making the calls personal, using yours and their drivers name etc. Always ring back customers as arranged.
  • Follow the order inputting process, confirming details such as delivery date and time slot, products ordered, final totals and value. 
  • Manage the calls to your NEW categories of customers, ensuring they understand and enjoy our service and products. Therefore helping them to become regular long term customers.
  • Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
  • To assist with incoming stock deliveries if required and if phones allow.

Requirements and prospects

Desired skills

  • Good IT skills.
  • Excellent communication skills.
  • Able to work as part of a team.

Personal qualities

  • Confident.
  • Friendly.
  • Bubbly personality.

Qualifications required

  • A*-D in both Maths and English GCSE's or equivalent.

Future prospects

There is a future for the right candidate within this expanding franchise.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Oakhouse Foods has been established for over 20 years, we've helped thousands of older people live independently at home, thanks to our unrivalled range of home delivered frozen meals and desserts.


Oakhouse Foods


Sovereign Court Unit 14 Unit 14




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Training provider

  • Level 2 in Customer Service.
  • Level 1 Functional Skills English.
  • Level 1 Functional Skills Maths.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Asset Training & Consultancy Ltd


Sara Smith

Before you apply

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Closing date: 06 Oct 2017