IT Support Apprentice The University of Nottingham

To assist in the support of IT and Audio Visual technology for the core areas of research, teaching and administration across the entire University of Nottingham community.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Full-time 36.25 hours a week

    Total hours per week: 36.25

  • Apprenticeship duration

    15 months

  • Possible start date

    08 Oct 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Assist in providing 1st line support and maintenance (both preventative and remedial) for IT and AV issues to ensure minimum disruption to the business of the University, its Students and Staff.

Assist in PC and AV lifecycle management including pre-installation activity, physical installation (inc. OS installation, cabling etc.) and decommissioning of redundant and old equipment.

Assist in the provision of IT and AV related services to the University e.g. software installation and configuration, BYOD support and guidance, School/Faculty equipment maintenance and service reporting.


Requirements and prospects

Desired skills

  • Good standard of education evidenced by GCSEs, including GCSE Maths and English at grade C or above, or equivalent.
  • An IT specific qualification.
  • Good IT skills (including confident with MS Office applications, email and Internet). Knowledge of basic AV equipment.
  • Good verbal & written communication skills.
  • Good organizational and time management skills.
  • Good interpersonal and customer service skills.
  • Evidence of interest in IT and AV and supporting IT infrastructure.
  • Experience of planning own work activities in response to differing needs.
  • Experience of managing a busy workload.
  • Experience in supporting PC hardware and/or client O/S’ (Windows and/or Linux)
  • Experience in supporting Server hardware and/or server O/S’ (Windows and/or Unix/Linux)
  • Experience of working within a structured service environment
  • Experience of working within a Team to resolve complex issues and to provide and maintain a high level of customer service whilst working to deadlines.
  • Experience of working with customers face to face and via telephone, email and ticket systems
  • Experience of working in an office environment.
  • Ability to work within a Team and to ask for/take direction/advice as required.
  • Ability to prioritise own workload and work on own initiative as required.
  • Ability to acquire new skills in a rapidly changing environment
  • Flexibility and the ability to respond to a range of situations, but also know when to refer on as appropriate.
  • Ability to develop good working relationships with a range of internal and external colleagues.
  • Excellent attention to detail.
  • Capability to work outside normal working hours (9:00 – 17:00)

Personal qualities

  • Tackling simple tasks that have prescribed work flows.
  • Daily prioritisation of work activities (i.e. order in which jobs of equal priority are performed).
  • Within the guidelines above, deal with service requests.
  • Advice from more experienced/senior colleagues on the best way to tackle unfamiliar, non-routine or complex tasks.
  • Completion of documentation
  • Tackling equipment installation/decommission
  • Operational service requests of a non-routine nature or where guidance is required
  • Decisions relating to implementation of project plans
  • Decisions relating to requests for changes to systems/services
  • Job prioritisation
  • Resource allocation (e.g. ordering items, additional staffing etc.)
  • Strategic decisions relating to projects
  • Complex or critical IT support issues.
  • Requests for further work

Qualifications required

  • None required

Future prospects

Chance for progression within the business for the right candidate

Things to consider

•This role will be part of Campus IT support but there may be opportunities for the role holder to work with other teams within IS. •The role holder will be exposed to a wide range of equipment and technologies and the role necessary requires heavy lifting, working at height and confined spaces and in a carefully controlled hazardous environment. •Activities will be directed and actively supervised by experienced/qualified colleagues, with only the most basic and non-hazardous tasks being unsupervised. However, as the role holder gains in experience, the range of directly unsupervised tasks/activities will increase. •Due to the nature of the Team’s remit, flexibility and a broad range of skills, knowledge and expertise are key to responding to the wide variety of problems and incidents that unpredictably occur during the day to day work of the Team. The role holder may be required to work on different campuses as required.

About the employer

“The University of Nottingham shares many of the characteristics of the world’s great universities. However, we are distinct not only in our key strengths but in how our many strengths combine: we are financially secure, campus based and comprehensive; we are research-led and recruit top students and staff from around the world; we are committed to internationalising all our core activities so our students can have a valuable and enjoyable experience that prepares them well for the rest of their intellectual, professional and personal lives.”


The University of Nottingham


Cavendish Hall

University Park



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Training provider

The duration of the Apprenticeship is 15 months and will be delivered to you in the workplace. This will be done through a bespoke blended learning package.

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture  
  • Knowledge Module 2 - Mobile and Operating Systems  
  • Knowledge Module 3 - Cloud Services 
  • Knowledge Module 4 - Coding and Logic  
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
  • Knowledge Modules are specified by the British Computer Society (BCS)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Integrity FT

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Closing date: 01 Oct 2017