Customer Service Apprentice Jungheinrich UK Ltd

A fantastic opportunity for a Customer Service Apprentice with Jungheinrich UK Ltd. You will be working towards your Level 2 Apprenticeship in Customer Service.

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Closing date: 01 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week Monday-Friday Apprentices are required to be as flexible as possible to meet the needs of the business.

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    02 Nov 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Processing and control of sub contract orders and invoicing
  • Preparation of SAP quotations for external repairs
  • Raising any necessary Credit and Debits
  • Raising Purchase Orders for suppliers, follow up, control and monitor
  • Handling and logging of customer call efficiently and by agreed procedure
  • Building strong and positive relationships with customers, engineers and colleagues
  • Making sure that all customer are regularly being updated about the status of their work
  • Maintenance Planning
  • Allocate and monitor progress of all incoming planned and unplanned work
  • Record and monitor VOR trucks, escalate when and if required
  • Allocate and order Sub–contracted work.
  • Absence planning of engineers in conjunction with ASM.
  • Process engineer’s timesheets, checking for accuracy, productivity, overtime
  • Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
  • Review team resource, skill matrix and primary engineers regularly with team ASM
  • Participate in internal meetings (Team meetings, ASM meetings etc)
  • Monitor engineer’s performance and escalate to ASM where appropriate.

Procurement of Engineers Tools & Small materials

Requirements and prospects

Desired skills

  • Motivation and commitment to succeed in the apprenticeship
  • Good communication, organisation
  • Good time keeping
  • Basic IT Skills
  • Ability to work under pressure
  • Willingness to learn and develop
  • Confident manner
  • Ability to work as part of a team
  • Problem Solving skills.

Personal qualities

Motivated, enthusiastic, ‘can do’ attitude and an interest in the area. A desirable interest in Engineering/ Maintenance.


Qualifications required

GCSE Maths and English A-C.


Future prospects

As an apprentice of the college you will be entitled to apply for a NUS card and have access to all of our facilities including Gym membership and the Library.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

About the employer

Jungheinrich is a global company with key manufacturing facilities and headquarters in Germany. In our industry we rank among the world';s top three companies and are No. 2 in Europe in the material handling equipment, warehousing and material flow engineering sectors, with direct sales organizations in more than 30 countries.

Our current Group turnover is in excess of £2.5 billion and we have ambitious targets for 2020 backed up by a clear strategy and managed resource development Today, in Europe alone over 600 sales consultants, as well as more than 2900 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service. We provide our customers with tailor made all round intralogistic solutions which is solutions from a single source We invest heavily in Research & Development to ensure our customers get the very best in the latest technological advances. Our investment in R&D is one of the highest in the Materials Handling .Indust


Jungheinrich UK Ltd


Sherbourne House

Sherbourne Drive

Milton Keynes


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Training provider

Customer Service Practioner Level 2 - Standard 

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Kerrie-Anne Boss 01788514276

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Closing date: 01 Nov 2017