Apprentice Customer Support and Administration Assistant DSG Financial Services Ltd

As a customer service apprentice, you are required to provide support the account managers in terms of administration and general customer service. The role will be working within their payout coordination team where you will be finalising finance agreements, providing client updates and processing documentation.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £160.00 - £180.00

  • Working week

    Monday - Friday shifts either 8.30 - 5.30 or 9.30 - 6.30 on a rotational basis

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    30 Sep 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Daily Responsibilities / Activities:

  • Generating lender documentation for signing
  • To Package and submit all legal documentation and customer proofs for processing in line with the lenders specifications, in an accurate and timely manner
  • To perform Quality Assurance calls to ensure all customers have been treated fairly
  • To assist dealers and customers in document error resolution
  • General housekeeping in terms of preparing Dealer set ups for review with lenders and disposing of confidential waste
  • Administering payout advice logs

Customer Service:

  • To consistently provide professional customer service to internal and external customers and maintain a high level of accuracy and meet all service standards as required
  • Understand Data Protection and who our customers are
  • Full understanding of Operational SLA’s in order to deliver on customer service

Continued support will be provided to the successful candidate. You will be working with a very helpful and friendly team.

Requirements and prospects

Desired skills

  • Calm, friendly and confident telephone manner.
  • Computer literate: Experience using Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Strong organisational skills and ability to prioritise.
  • Team player.

Personal qualities

  • Positive.
  • Attentive.
  • Proactive.
  • Willingness to learn and develop.
  • Innovative and self-motivated.

Qualifications required

  • GCSE grade A-C in Maths & English (or equivalent).

Future prospects

The long term opportunity for the right person will depend on what skills and strengths you show during the apprenticeship. For the right person, there will be the opportunity to progress.

Things to consider

Benefits: - 1 extra day paid holiday for birthday (21 days plus bank holidays) - social events / team activities - full training and ongoing support - Opportunities to develop and stay with DSG - Regular incentives (performance / team related)

About the employer

DSG Financial Services is an independent motor finance provider, working with the UK’s major motor dealer groups for more than 25 years. The employer specialises in innovative financial solutions for the motor industry. The company is built on integrity, experience and excellence.


DSG Financial Services Ltd


Unity House

Bird Hall Lane



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Training provider

Intermediate (Level 2) Apprenticeship in Customer Service:

  • Level 2 Diploma in Customer Service
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths
  • Level 1 Functional Skills in ICT

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training


Jana Jassova

Before you apply

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Closing date: 29 Sep 2017