Apprentice Customer Service Representative Pu Tech Ltd

If you are interested in technology&gadgets and looking for an apprenticeship that involves dealing with the public then this could be a great opportunity for you at Leicester Gadget&Electronics Retailer.You will not only be handling enquiries and discussing new products but will also be involved with the website and social media for the business.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 hours from Monday – Saturday 9.00am – 6.00pm

    Total hours per week: 40.00

  • Apprenticeship duration

    1 years

  • Possible start date

    23 Oct 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001306169

  • Positions

    1 available

  • Customer satisfaction - help with technical and product queries (training will be provided)
  • Respond to emails
  • Listing products on company’s online store platforms
  • Help to ensure that transactions are properly processed
  • Answer telephone calls quickly in an efficient and friendly way
  • Handle verbal and written complaints professionally and effectively
  • Log complaints and other correspondence
  • Distribute paperwork and emails
  • Maintain the company social media presence
  • Provide product and technical support at shows

Requirements and prospects

Desired skills

Applicants for this role should have good written and spoken communication skills

Candidates with computer skills will gain more weight on the application.

Personal qualities

You will reliable and be of smart appearance as this is a customer facing role

Qualifications required

Due to the nature of this role, we are ideally looking for applications from candidates with Grades C/5 or above in Maths & English at GCSE level or equivalent

Future prospects

The Company are keen to make a permanent offer of employment subject to successful completion of the apprenticeship

Things to consider

Please ensure that you have considered your travel arrangements prior to applying for this role including the availability of public transport and the associated cost of travel. The client has requested that all applications be made through the Apprenticeship Vacancies site or Maloy and Flynn Recruitment who are the managing agent. If you are a training provider or agency wishing to offer your services please contact Maloy and Flynn Recruitment directly. Please note that we may contact applicants for interview prior to the advertised closing date should the client request us to do so.

About the employer

PU Tech are one of the UK's leading electronics wholesalers and retailers. This one stop shop for all your electronic goods boasts multi-national brands for LED lamps (residential & commercial), vape appliances, watches, consumer electronics, batteries, blank media, flash memory data storage and smoking requisites. PU Tech also undertake watch repairs and fit batteries. PU Tech Ltd is a supplier to end users, online sellers, retail stores, the convenience sector, DIY stores, other wholesalers, cash and carry and even van sales. They also offer a nationwide delivery service. The company's goal is to provide 100% customer satisfaction by offering the best quality, best service and best prices.

Employer

Pu Tech Ltd

Address

132-134

Melton Road

Leicester

LE4 5EE

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Training provider

Level 2 NVQ in Customer Service

Apprenticeship framework

Customer Service

Training provider

HEART OF ENGLAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Maloy & Flynn Ltd

Contact

Lee Loakes 0116 2755666 lee@maloyflynn.co.uk


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Closing date: today