Apprentice Service Desk Technician DURADIAMOND HEALTHCARE LIMITED

An exciting opportunity to join a growing business as an IT apprentice assisting with a full range of tasks across a busy and friendly IT department. This is a unique opportunity to join an evolving IT department and gain work experience in the field of IT whilst working towards an accredited qualification in a supportive environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 hours per week, Mon-Fri, 7.5 hours per day between 8.00 and 5.30, one-hour lunch break

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The purpose of the role is to provide day to day of IT support services to multiple sites across the UK. The service desk team support approximately 300 employees across the UK as well as some customer facing support.

The key tasks include:

  • Deliver a 1st class IT support experience to our users across multiple sites in the UK.
  • Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed SLA’s.
  • Provide customer focused 1st and 2nd line support
  • Customer facing / remote take over and telephone based support.
  • Completing the onboarding / offboarding process
  • Laptop/Mobile/Desktop build and provisioning including asset register management.
  • Documenting all IT tasks within the service desk tool or IT document library.
  • Project work when required

Requirements and prospects

Desired skills

The essential skills for the role include:

  • IT Literacy
  • Good communication skills both verbal and written

The desired skills for the role include:

  • Active Directory administration – user accounts, profiles, security groups/OU management, group policy.
  • Exchange Server mailbox administration.
  • Microsoft Office365 administration.

Personal qualities

The essential personal qualities for the role include:

  • Self starter who is able to work without close supervision to achieve business goals.
  • Highly customer-focused
  • Clear communicator with excellent customer service skills.
  • Calm, organised and professional manner even when working under pressure.
  • A flexible approach to work is needed as some travel to sites may be required.

Qualifications required

There are no essential qualifications for the role however the successful apprentice will be required to undertake initial assessments in Maths, English and ICT before they begin the apprenticeship. 

Future prospects

On successful completion of your apprenticeship there is an opportunity to join the company on a full time basis.

Things to consider

Make sure you apply via the company's website. You will be required to attend the Eastbourne Campus, once every two weeks during term time, as part of the day release programme.

About the employer

Duradiamond Healthcare is one of the UK’s leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, Duradiamond Healthcare has experienced strong, steady growth. Our clients include leading names across a wide range of sectors including aviation, construction, engineering, manufacturing, retail, utilities and the emergency services. Our team brings together many of the UK’s finest practitioners and teachers in all relevant healthcare disciplines. Our services are comprehensive. We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit your organisation’s people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies. The Head Office function in Uckfield comprises Finance, IT, HR, Business Development and Customer Services, approximately 50 staff in total. Dress code is business casual, for example smart trousers/chinos and a shirt for men; and smart trousers, dress, or a skirt and top for women. No jeans and trainers.




Tribune House

Bell Lane, Bellbrook Industrial Estate


TN22 1QL

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Training provider

  • Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
  • Level 2 City & Guilds Certificate in Systems Support
  • Functional Skills in Mathematics, English and ICT at Level 1 (exempt if you have these subjects at GCSE level, grade A*-C, or equivalent)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Sussex Downs College


Katie Parris 030 300 39871

Employer's Application Instructions

Please apply via our website and submit a covering letter explaining why you would like to do an apprenticeship with us and your up to date CV. You will need to search for the apprenticeship, type ‘IT Apprentice’ into the ‘Job Title’ search box. Click on the vacancy and then click on the red ‘apply for this job!’ tab in the top right hand corner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017