Property Customer Service Advisor Apprentice Leaders Ltd

A fantastic opportunity for a customer focused, energetic individual who is looking to start their career with the country’s largest privately-owned estate agency. Don’t delay apply today!

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Closing date: 08 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Flexible shift pattern: Department opening/closing times Monday-Thursday 9am-8pm, Friday-9am-7pm, Sat/Sun 10am-5pm

    Total hours per week: 30.00

  • Apprenticeship duration

    18 months

  • Possible start date

    16 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Operational Responsibilities:

  • Inbound and Outbound Call managing for both Sales and Lettings.
  • Registering and qualifying applicants to establish their requirements and financial circumstances, coordinating bookings, valuations and viewings for customers, plus processing property management queries.
  • Entering detailed and sufficient notes of conversations with tenants, landlords, Vendors and purchasers.
  • Managing online enquiries from portals and from Leaders websites.
  • Taking and passing on detailed and precise notes for branches.
  • Data mining.
  • Working with Partner companies such as Home Wise, Lifetime Legal, and mortgage advice Bureau for designated work tasks.
  • Ad hoc duties designated by your line managers.
  • Training courses to further experience and knowledge Branch visits.

Requirements and prospects

Desired skills

  • Good telephone manner.
  • Computer literate (email/excel/word).
  • Great communicator.
  • Multi-tasker.

Personal qualities

  • Self-motivated.
  • Reliable.
  • Team player.
  • Works well under pressure.
  • Trustworthy.

Qualifications required

  • GCSE or equivalent in Maths and English at grade C.

Future prospects

You could move into Branch, or progress into a different role within the company.

About the employer

We are one of the largest independent residential property groups in the UK, with over 120 branches specialising in lettings, sales, buy-to-let and investment finance. Established as a single branch agency 1983, we have grown by delivering an excellent local property service and by acquiring reputable businesses to bring our service to new towns and cities across the UK. National coverage - local service We have branches across the South East, London, South West, East Midlands, East Anglia and North West; and continue to open branches in new areas.


Leaders Ltd



Littlehampton Road


BN13 1QE

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Training provider

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Apprenticeship in Customer Service through either in-house delivery or centre based delivery.

The Customer Service Practitioner Apprenticeship consists of the following:

  • Level 3 Apprenticeship Standard in Customer Service Practitioner.
  • Technical certificate in Customer Service Level 3
  • Functional Skills in Literacy and Numeracy (If Required)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Training for Today

Applications for this apprenticeship are being processed by Training For Today


Amy Newbold 01332 345450

Before you apply

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Closing date: 08 Oct 2017