Apprentice Receptionist Pontsbury Medical Practice

This is an exciting opportunity to join a medical practice enhancing your receptionist skills while working towards a Level 2 qualification in Business Administration.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week


    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

As an apprentice receptionist you will help to assist with the smooth running and development of the office. Your main duties and responsibilities will include:

Reception Desk

  • Portraying a good image with courtesy and politeness and maintaining confidentiality at all times
  • Facilitating between patients and Doctors
  • Answering promptly and dealing efficiently with telephone calls and enquiries at the desk
  • Booking routine appointments using the computerised appointment system
  • Recording home visit requests and passing on emergency visit requests
  • Arranging patient hospital transport


  • Filing and retrieval of patient records
  • Filing and retrieval of post awaiting collection by patients
  • Processing of incoming and outgoing patient medical records
  • Processing patient registration details and item of service claims via computer links
  • Sorting incoming mail and outgoing primary care trust mail for collection
  • Checking and maintaining stationary supplies in doctors’ consulting rooms
  • Ordering NHS England stationary

Other Duties

  • Occasional work in the dispensary including checking deliveries and replacing stock on shelves
  • Ensuring that the waiting room is tidy throughout the day
  • Checking that the correct Doctor names correspond to the room number for the patient display calling board prior to surgeries
  • Checking supplies of patient leaflets and reading material
  • Making tea and coffee for the doctors and practice nurses and checking stocks
  • Securing the premises at the end of the day when appropriate, following the protocol kept in reception

Requirements and prospects

Desired skills

The successful candidate will have:

  • Good communication and listening skills
  • Keyboard proficiency
  • Good attitute to learning
  • The ability to multitask and prioritise workload
  • An organised approach to work
  • Strong interpersonal skills
  • Initiative and problem-solving abilities
  • Commitment to the role and be reliable

Personal qualities

The successful candidate will have:

  • A friendly and pleasant personality
  • Good attention to detail
  • The ability to be polite and patient
  • The ability to be flexible and trustworthy





Qualifications required

GCE A* to C in English & Maths

Future prospects

There are good future prospects and the company has access to an online education website specifically for GP practices.

Things to consider

The candidate would need to be able to reach the office, either by car or public transport, by 8am in the morning and be able to stay until the close of practice at 6.30pm in the evening. Please note there is a bus route to Pontesbury.

About the employer

Pontesbury Medical Practice is a general medical practice, which prides itself on being helpful, and always treating customers with respect.


Pontsbury Medical Practice


Hall Bank



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Training provider

  • Business Administration - Level 2 NVQ.
  • Functional skills: English Level 1.
  • Functional skills: Maths Level 1.
  • Functional skills: IT Level 1.
  • Employer Rights and Responsibilities.
  • Personal Learning and Thinking Skills.

  • As part of the Business Administration apprenticeship, the successful applicant will need to attend an induction sessions plus a literacy/numeracy diagnostic at a County Training centre. They will also need to attend Functional Skills tests, learn about Employer Rights and Responsibilities plus document Personal Learning and Thinking Skills throughout their programme. We also offer some short courses which are free for our level 3 learners to attend.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by County Training


Before you apply

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Closing date: 01 Oct 2017