Support Engineer Apprentice - 12823 Amshire Solutions Ltd

Each of our IT support engineers hold Microsoft qualifications, and we actively encourage them to progress through the Microsoft programmes, ensuring that we consistently deliver against your company goals and expectations. These qualifications are hard work, demanding a thorough knowledge of each area of expertise.

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Closing date: 01 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday, 9:00am - 5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are a team of highly qualified and skilled IT individuals and as such, we are committed to keeping abreast of technology developments. 

Duties/ Responsibilities

  • Provide 1st line support and gather information
  • Find solution to problems and have a practical  approach to support activities
  • Assist 2nd & 3rd line technicians
  • Routine system admin tasks 
  • Professional it support 
  • Data backup solutions 
  • Cloud computing 
  • Internet connectivity 
  • Business support

Requirements and prospects

Desired skills

Qualities / essential requirements
•    Excellent customer service skills
•    Excellent interpersonal and communication skills
•    Eagerness to learn
•    Eagerness to develop your IT Skills
•    Organisational skills
•    Attention to detail

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits There is free parking and additional benefits include a duvet day, birthday day off, limitless supply of coffee from our Nespresso coffee machine and breakfasts on Mondays! Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

We're a family owned Company that delivers reliable IT solutions to businesses in the South Manchester area and beyond. The business was setup in 1995 and now in its 19th year by Trevor Taylor, our Managing Director. We now have a team of 13 and look after more than 139 Servers and over 1,300 workstations across a wide range of businesses.


Amshire Solutions Ltd



Oak Green, Stanley Green Business Park



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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 01 Nov 2017