Customer Service Apprentice Hampshire Trust Bank Plc

Are you passionate about excellent customer service? Based in Central London, Hampshire Trust Bank (HTB) have an amazing opportunity for a Customer Services apprentice to join their team. Reporting to the Customer Services Manager in the Savings Department you will carry out a range of Customer Service & Administrative tasks.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage

    £300.00 - £350.00

  • Working week

    Monday – Friday 9am till 5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    27 Sep 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job Purpose:

An exciting opportunity to work within one of our central functions with the Bank, providing exceptional customer service to the Bank’s Savings customers.

The Savings teams raise deposits from direct customers by offering investment products such as Bonds and savings accounts in order to provide liquidity for the lending arms of the business.

Key Areas & Accountabilities:

The successful candidate will be provided with a structured personal development plan and assigned a mentor to play an active role to support the achievement of our targets.

Typical daily roles and responsibilities are as follows:

  • General administration duties such as processing inbound and outbound post, photocopying, filing, scanning
  • Maintaining customer files
  • Inputting data on internal systems
  • Dealing with incoming customer queries
  • Answering telephones and emails
  • Providing an efficient and professional service to all customers

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good IT skills
  • Numerate
  • Well organised
  • Be able to work well in a team

Personal qualities

  • Appreciation of the importance of customer service
  • Clear and friendly telephone voice
  • Ability to adapt quickly in a fast pace and frequently changing work environment
  • Professional and diligent

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

There is a clear opportunity for the Apprentice to progress within the business onto a full-time role and further qualifications.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated Asset Finance, Property Finance and Commercial Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.


Hampshire Trust Bank Plc






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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Financial Services Academy in Central London on a block release basis, the remainder of your training will be completed in the workplace.

You will receive training Level 3 Training in The Certificate in Providing Financial Services.

You will be learning about all aspects of Financial Services and learning new skills related to how businesses work. On the Apprenticeship there will be a good mixture of hands-on practical work and written work.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

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Closing date: 26 Sep 2017