Apprentice Business Travel Consultant Hogg Robinbson Group

An excellent opportunity to join our next generation of talent through our apprenticeship programme. You will learn to deliver a first class service to the needs of our business travellers and VIPs, tailoring itineraries which ease our clients’ door to door experience whilst saving them time and money.

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Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 hours, shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    05 Nov 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    5 available

At HRG, we know our business is built on the strength of our people and we recognise the importance of bringing in new talent with the commitment to learn, grow and ultimately contribute to our continuing success.  

Wherever you work within HRG you will always be surrounded by likeminded people who value team work and take pride in what we do. 

Once you’ve completed your initial induction you will begin to gain real on the job experience, working alongside experienced and knowledgeable colleagues who will support you in:

  • Delivering excellent customer service
  • Completing airline reservations using GDS,  identifying those of a specialist nature for referral
  • Applying the different types of airfares available, ranging from the most cost effective to the most fully flexible option
  • Implementing the client’s Travel Policy
  • Understanding basic passport and visa requirements and arranging for applications to be processed via the Passport & Visa service
  • Recommending and booking suitable accommodation
  • Advising on and booking car rental and Purple Parking when applicable
  • Advising on different fare options and making continental and domestic rail bookings
  • Completing booking files from start to finish, including all necessary entries
  • Being aware of HRG services e.g. Out of Hours and making necessary arrangements
  • Adhering to the client’s payment processes and administration procedures and being aware of the impact of errors
  • Committing to the ‘quality’ culture and adhering to HRG procedures as defined by ISO9001-2000 standards; ensuring that the audit requirement standard is consistently maintained
  • Actively promoting and selling HRG UK products and services
  • Prioritising and organising work levels to meet client demand
  • Working effectively as a member of the team by communicating with Section Manager and colleagues; carrying out tasks assigned; and offering support to colleagues

Requirements and prospects

Desired skills

  • PC literate
  • Good attention to detail
  • Strong communication skills both verbal and written
  • Ability to use initiative in problem solving

Personal qualities

  • A desire to work within the travel industry
  • Passionate about customer service delivery
  • A professional, enthusiastic and flexible attitude
  • A commitment to learning and self development
  • Strong team player able to build effective working relationships

Qualifications required

  • Five GCSEs grades A*-C/4 or above (including Maths and English)

Future prospects

On successful completion of your apprenticeship you will be encouraged to apply for a Business Travel Consultant position to continue your career with us and if successful you will receive a completion bonus payment and a salary increase.

About the employer

HRG (Hogg Robinson Group) is a leading B2B services company specialising in travel, payments and expense management.


Hogg Robinbson Group


55 King Street


M2 4LQ

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Training provider

  • Level 3 Travel Consultant Apprenticeship Standard
  • Level 2 Functional Skills in English and Maths (where applicable)

Apprenticeship standard

Travel > Travel Consultant

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People


Lesley Turner 01922 651100

Before you apply

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Closing date: 05 Oct 2017