Customer Service Apprentice - 12802 Sennheiser Uk Ltd

Would you like to learn the ins and outs of our business? We encourage our candidate to be passionate, collective in their thought process, whilst able to priorities and manage our workload. Quality customer service will go a long way in Sennheiser. Apply now!

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9:00 - 17:00

    Total hours per week: 35.00

  • Apprenticeship duration

    14 months

  • Possible start date

    24 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Key Responsibilities:

  • Supporting customers enquiries via telephone, email and live chat
  • Order handling for repairs and spares sales
  • Handling incoming repairs and exchanges
  • Business administration processes supporting the service engineers
  • Escalating issues and complaints to other team members

Requirements and prospects

Desired skills

Required Skills:

  • Empathetic approach to customer service
  • Enthusiastic and quick to learn
  • Hard working with good attention to detail and quality
  • Flexible and adaptable to changing processes
  • Trustworthy, punctual and reliable
  • Creative approach to problem solving

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 3 GCSE grades (C and above) or equivalent, including Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits & Rewards: • Full time permanent role with ongoing training and qualification options and progression opportunities • A generous Pension and Private Medical Insurance • 20 days annual leave plus bank holidays (increases with service) • When you complete your apprenticeship, we encourage you to enter our sales department; earning a competitive salary and a monthly bonus Other Important Information: “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

We honour our promise to deliver a premium quality service and provide our customers the best listening experience imaginable. Everyone at Sennheiser lives and loves first-class audio, we want each and every one of our customers to be able to do the same. This applies just as much to music loving individuals as it does to our leading clients around the world – with whom we have long gained a reputation for excellence.


Sennheiser Uk Ltd


Pacific House

Third Avenue, Globe Park



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Training provider

Our Advanced to Higher Business programme combines high-quality classroom training with on-the-job experience to develop you into a valued member of the team.

Our digital brochure will tell you everything you need to know about this programme – from the different modules you will study to details on the assessments.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by QA Limited



Before you apply

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Closing date: 10 Oct 2017