Apprentice Administrator Richmond Fellowship

The main purpose of this Apprenticeship is to provide a professional Administration Support to the East Hampshire Service, undertake general administrative duties and to assist the Team Leader and other staff as and when required. The post holder will work towards a Level 2 in Business Administration.

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Closing date: 04 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday. 9:00am to 5:30pm.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    14 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Reception Duties:

  •  To answer the phone in a professional and efficient manner
  •  To take accurate messages and liaise with other staff and managers
  •  Support housing management functions such as taking messages from landlords
  •  First point of contact for contractors, repairs and maintenance queries 
  •  To manage and deal with all post in a timely manner ensuring it reaches the right person or is scanned into the system and emailed to the correct person.

Administration Duties:

  •  To provide administrative support to staff within the service
  •  To type correspondence and produce documents and letters as requested
  •  To run reports and maintain IT systems and files
  •  To scan and photocopy forms and documents
  •  To support with referrals and general queries
  •  To Maintain the staff and Service user databases
  •  Ensure enough basic office stationary is available

Finance Duties:

  • Deal promptly with the issuing and payment of invoices.
  • Check all completed monthly expenses and extra hours from staff before sending for approval to the Team Leader.
  •  Liaise with all Central Service departments, particularly Finance, as required to ensure the issuing and payments of invoices.
  •  Provide information to assist in budget preparation to the Team Leader as requested.
  •  Liaise with benefit agencies to ensure appropriate levels of payments as necessary.
  •  Check rents and service charge payments against those issued by Head Office and advise line management of any discrepancies.
  •  Prepare finance forms in a timely manner for the approval of the Team Leader, specifically when service users commence with and leave the service

General Duties:

  • To accept and engage in regular support and supervision from line manager
  • To carry out all work in a manner consistent with the aims and values of Richmond Fellowship
  • To maintain confidentiality at all times, in accordance with the agreed policy
  • To treat all service users and stakeholders with respect and courtesy
  • To observe and follow all RF policies & procedures and guidelines
  • To provide administrative support across the geographical area as agreed with your manager
  • Take minutes, as requested ensuring information Governance and confidentially is fully adhered to at all times, producing accurate records of meetings and actions.
  • Willing to travel to another location if required

Requirements and prospects

Desired skills

  • Good IT skill confident in Microsoft Office; Word and Excel
  • Good verbal communication and the ability to actively listen to others
  • Accurate keyboard skills
  • A dedicated, conscientious approach to work
  • Excellent customer service skills and a caring approach
  • Ability to organise and prioritise your workload
  • Ability to consult with colleagues and work as part of a team
  • A common sense approach to problem solving
  • Ability to work flexibly according to the needs of the service
  • Willingness to commit to learning


Personal qualities

  • Good verbal communication and the ability to actively listen to others
  • A common sense approach to problem solving
  • Work as part of a team
  • Willingness to commit to learning
  • Good organisation and planning skills
  • Be able to travel across Hampshire as required

Qualifications required

  • Be educated to GCSE Level standard or equivalent
  • Have a good level of numeracy
  • Good understanding of MS Office applications

Future prospects

In return, you can expect some great benefits, including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

About the employer

We are a specialist provider of mental health services. Our focus is on providing high quality services to the 9,000 people we support each year. We have pioneered and practiced our belief in social inclusion and recovery for more than 50 years, and we are now one of the biggest voluntary sector providers of mental health care in England. We offer a wide range of housing, care, employment and community support across more than 120 services. We are a registered charity, a company limited by guarantee and a registered provider of social housing (RP).


Richmond Fellowship


18 Foster Road


PO12 2JJ

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Additional location information

Are you able to travel to 63 Mill Road, Waterlooville, Hampshire, PO7 7DH if required?

Training provider

  • Level 2 Diploma in Business Administration
  • Functional Skills English L1 (unless exemptions apply)
  • Functional Skills Maths L1 (unless exemptions apply)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Progress To Excellence Ltd


Angela Fox 01516506933

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Closing date: 04 Oct 2017