Apprentice Helpdesk Technician Jolly It Solutions Ltd

This is an exciting opportunity for a driven individual to develop their career working as Helpdesk technician for an exciting and vibrant Sheffield based organisation. As part of an Advanced Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised training whilst earning a competitive salary.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Nov 2017

Apprenticeship summary

  • Weekly wage

    £200.00 - £250.00

  • Working week

    Monday - Friday, shifts TBC.

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    28 Nov 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001305505

  • Positions

    2 available

This is an exciting opportunity for a driven individual to develop their career working as Helpdesk technician for an exciting and vibrant Sheffield based organisation. As part of an Advanced Level 3 IT Apprenticeship, you’ll gain practical experience, industry recognised training whilst earning a competitive salary.

Who you’ll work for:

The employer is a Microsoft Small Business Specialist based in South East London and Sheffield who specialise in the installation and maintenance of Microsoft servers, desktops, laptops and networks, including Windows Small Business Server 2003. With over a decade of experience managing small networks, they are a highly specialized IT Consultancy.

Due to continued growth, they are hiring an Apprentice Helpdesk Technician to join their vibrant and closely knit Sheffield team. The role will be part of an apprenticeship scheme which includes a broad, cross functional training programme and Personal Development Plan (PDP). Structured career development will help you progress within the organisation - beyond the end of your apprenticeship, where we actively long and rewarding careers within their organisation.

As an Apprentice Helpdesk Technician, your responsibilities will include:

  • Conveying complex technical information in plain English or at the appropriate level to the client.
  • Use knowledge and logic to deal with complex technical problems that are difficult to resolve, and know when to pass on to 2nd or 3rd line technicians.
  • Understand and assist in the installation and maintenance of Microsoft servers, desktops, laptops and networks.

Requirements and prospects

Desired skills

You will be logical, driven and possess a passion for all things IT. You will be able to balance many demands in a fun and support environment. Although all are desirable; consideration will be given to those who have some but not all of the following:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation and applications
  • Understands and operates effectively in the business environment and responds to business issues

Personal qualities

You will be logical, driven and possess a passion for all things IT. You will be able to balance many demands in a fun and support environment. Although all are desirable; consideration will be given to those who have some but not all of the following:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation and applications
  • Understands and operates effectively in the business environment and responds to business issues

Qualifications required

At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About the employer

Our client is a Microsoft Small Business Specialist based in South East London and Sheffield. We specialise in the installation and maintenance of Microsoft servers, desktops, laptops and networks, including Windows Small Business Server 2003 R2. With over a decade of experience managing small networks, we are a highly specialized IT Consultancy. A single point of contact for many Small Businesses that don’t have the time, resources or desire to bring those skills in-house. We provide complete IT support to Small Businesses in London and beyond. Our IT support services are first class with all our technicians being Microsoft Certified Professionals and include remote and on-site assistance. We also help with IT Projects and Upgrades, advice on new hardware, software, and licensing. As a completely independent reseller we can provide your company with fully configured desktops, laptops, servers, and network equipment at very competitive prices.

Employer

Jolly It Solutions Ltd

Address

15

Paternoster Row

Sheffield

S1 2BX

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Training provider

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Nov 2017