Doctors Receptionist/Administration Apprentice St James' Surgery

Your duties will include, dealing with patients face to face and over the telephone, using our patient database (vision) to book appointments, communicating well with team members, outside services and the general public.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Week 1: Monday – Friday, 8.00am - 4.00pm. 45 min break (unpaid). Week 2: Monday, Tuesday, Wednesday, Friday 10.00am - 6.00pm, Thursday 12.30 – 20.30. 45 min break (unpaid).

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    09 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The employer has asked that you do not contact them directly. Doing so could jeopardise your application.

If you do not meet the criteria for this position, your application will not be considered.

You will work as part of our admin team as a doctors receptionist.

Your duties will include:

  • Dealing with patients face to face and over the telephone.
  • Using our patient database (Vision) to book appointments.
  • Communicating well with team members, outside services and the general public.
  • Distributing and organising post.
  • Scanning and managing workflows.
  • Dealing with prescriptions.
  • Dealing with sensitive and confidential data.
  • Supporting the clinical team.

Requirements and prospects

Desired skills

  • Knowledge of confidentiality
  • Good IT skills
  • Good telephone manner
  • Good customer service skills

Personal qualities

  • A good level of maturity is needed for this position as you will be exposed to sensitive and confidential information
  • You must be a good communicator
  • Work well as part of a team

Qualifications required

A*- D GCSE (or equivalent) grades in English, Maths, and ICT.

Future prospects

Potential for full time employment for the right candidate. There are opportunities to progress from a Level 2 to a Level 3 qualification. Many employers retain apprentices in full/part time positions. The Qualifications you gain can also help you to get into higher education or other employment. Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

About the employer

GP practice providing general medical services to the population of Dover.


St James' Surgery



Harold Street


CT16 1SF

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Training provider

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level 2, Personal Learning and Thinking Skills (PLTS) and the Employee Rights and Responsibilities (ERR) Workbook.

It may be necessary for you to complete Functional Skills in English, Maths, and ICT – subject to previous achieved grades.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017