Business Administrator Client Scheduler Ark Workplace Risk Ltd

Client Scheduler Coordinating/administering processes and day to day activities

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage

    £13,000.00 - £19,000.00

  • Working week

    Monday to Friday 8.30am until 5.30pm

    Total hours per week: 38.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Coordinating/administering processes and day to day activities which may include but not limited to assets, personnel, customers, correspondents, instructions, contracts, agendas, work, meetings and diary arrangements.
  • Responsibility for managing administrative routines, processes and activities for the purpose of achieving financial or business targets within your sections/department.
  • Planning work in advance and reports on gaps/opportunities/resource availabilities, so company schedules can be achieved on time in full to budget.
  • Analysing and reporting on resource availability/capacity in order to reduce/request more resources.
  • Processing statement of work for scheduling and assignments to the team.
  • Updating systems and databases with status of work, holiday, absence and training.
  • Coordinating dates and schedules with clients over the telephone and must have a persuasive but helpful manner.
  • Supporting the client accounts with response and resolution.
  • Coordinating support centre and works management system.
  • Assist or coordinate other projects as may from time to time be reasonably required.
  • Allocating work to consultants based on skill levels and capability for the consultants, clients’ instructions/requirements and the Service Level Agreements using the time, money, people concept.
  • Assisting Lead Consultants/Project Managers in successful delivery of all projects/programmes.
  • Organising and chairing conference call meetings with consultants and clients.
  • Liaising and influencing clients with regards to dates/access details for the visits.
  • Filing correspondence with clients electronically.
  • Arranging accommodation for the consultants as and when required.
  • Raising purchase orders as and when required.
  • Daily problem solving of bottlenecks and roadblocks.
  • Maintenance of databases.
  • Production of reports for Management and Group Directors.
  • Assisting accounts team with client account management activities.

Requirements and prospects

Desired skills

  • Intermediate level of knowledge of Microsoft Office.
  • Proven verbal and written communication skills.
  • Highly organised with strong attention to detail.
  • Strong organiser, manager and scheduling of time, money and people.
  • Target driven, self-motivated, solutions orientated.
  • Good memory for small details. 

Personal qualities

Social personality and easy to communicate with.

Qualifications required

  • Minimum 3 years’ experience within an administration role, ideally within professional services industry.

Future prospects

Permanent position

Things to consider

Salary as follows: £13,000 to £15,000 per annum with no or little experience £17,000 to £19,000 per annum with experience

About the employer

Ark Workplace Risk was set up in 1989 to put organisations in control of their fire and health and safety management, while focusing on efficiency and effectiveness. The company has now evolved to become a market leading provider of Operational Risk, Compliance and Safety Solutions and Services internationally. Ark continues its ongoing investment to be ahead of the market through continuous product and technology innovation, differentiated solutions and services addressing regional variations in market needs, infrastructure, resources, strategic alliances and partnerships for global coverage. To ensure successful implementation of professional services and outsourcing solutions we use our market leading methodologies including step-assured processes and practices.


Ark Workplace Risk Ltd



Basinghall Street



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Training provider

Where there are areas on inexperience full training will be delivered. All training will be supported by working with the Training Provider Davidson Training UK Ltd

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd



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Closing date: 30 Sep 2017