Apprentice Helpdesk and Support Technician Boffins Computer Workshops

A Successful computer services company providing IT goods and services to companies in Berks, Bucks and Oxon requires a trainee IT suport Technician.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday- Friday 9am-5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    09 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role is to provide 1st line technical support to clients. We are based in Haddenham you would be part of a small team providing solutions to client's IT problems and assigning fields engineers where neccessary:

  • Receiving incoming support calls from clients.
  • Recording support calls into the call management system.
  • Analysing calls and providing telephone / remote support if appropriate.
  • Assigning and briefing field engineers for follow up support.

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft Windows and Office Applications.
  • Excellent communication skills.

Personal qualities

  • Can do attitude and need to succeed.

Qualifications required

  • Educated to A Level standard or above.
  • GCSE, or equivalent, C or above in English and Maths. (4 or higher new grading system).

Future prospects

There is an opportunity to move onto a level 4 apprenticeship or continue onto a full time contract for the ideal candidate.

About the employer

Established in 1995 with just two individuals, Boffins started out as small company supporting small businesses with their IT problems and management. Now, with a team of 9 engineers and over 150 businesses supported by Boffins, this manifesto still lies in place. Boffins is a local, reliable and responsive IT support company that looks after your business’ IT, so you don’t have to.


Boffins Computer Workshops


Thame House Suite 2

Thame Road


HP17 8HU

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Training provider

  • MTA Networking Fundamentals.
  • MTA Mobility and Devices Fundamentals.
  • MTA Server Administration.
  • MTA Software Development Fundamentals.
  • CIW Internet Business Associate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Solveway Limited


Beth Corcoran 01438 567063

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017