Customer Service Administrator Apprentice POTTS GRAY MANAGEMENT COMPANY LTD

This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. As a Customer Service Administrator you’ll be expected to turn your hand to various jobs. So if you're an organised individual, and are interested in working for a property management company that cares then this is the perfect job for you.

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Closing date: 12 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Communicating over the telephone with clients and colleagues
  • Meet and greet visitors
  • Use excellent customers service continuously
  • Liaising with landlords, tenants, insurance companies, contractors.
  • Chasing invoices
  • Managing in house computer system’s
  • Use a diary system
  • Sending and Receiving Emails
  • Logging client issues
  • Store and retrieve information
  • Applying for references
  • Sending Vendor Documents
  • Taking minutes
  • Dealing with and Qualifying Enquiries
  • Sending property matches to applicants

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task


Personal qualities

  • Good Numeracy and Literacy skills
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Qualifications required

  • A-C GCSE or equivalent grades in maths English and ICT is desirable but not essential 

Future prospects

Progression within the company upon completing of apprenticeship

Things to consider

Can you get to and from this employer on time on a daily basis? Can you see yourself working at this employer?

About the employer

Potts Gray is a different kind of property management company. The company was formed by a number of experienced professionals who had become disillusioned with the poor service being offered to residents from the larger companies in the industry. The aim of the company is simple: to offer a personalised service to resident directors and leaseholders. It was our experience that the inexpensive management companies were ineffective and the expensive companies just did not represent value for money.




Clervaux Exchange

Clervaux Terrace


NE32 5UP

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Training provider

  • Customer Service practitioner L2 qualifcation 
  • In house training to be provided by the employer 
  • Functional skills in maths English and ICT to be provided by the training provider 

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Sharon Lynn

Before you apply

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Closing date: 12 Oct 2017