Housekeeping Apprentice Omni Facilities Management Ltd

The role of Housekeeping Apprentice is a new and unique opportunity here at The Omni Group, we are looking for Housekeepers of the future and we want you. Here at the Omni Apprenticeship Academy we have created the role of Housekeeping Apprentice where you will be undertaking a three-year apprenticeship within the Housekeeping Academy.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 Hours Perk Week - Usually shift work, 5 out of 7 days depending on business needs.

    Total hours per week: 37.50

  • Apprenticeship duration

    36 months

  • Possible start date

    20 Nov 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    4 available

During your two years you will be learning the roles and responsibilities of both Room Attendant and Supervisors.

Room Attendants are responsible for cleaning the hotel bedrooms and bathrooms and might be required to complete additional cleaning tasks in the back of house and public areas. Ensuring that hotel rooms are clean, tidy and inviting for guests. 

The role of a Room Attendant is a practical and manual job which includes bending, carrying and pushing/pulling equipment.

After year one you will progress to become a Housekeeping Supervisor – A Housekeeping Supervisor is required to assist the Head Housekeeper in leading and coordinating all Housekeeping areas of the hotel. These are guest rooms, public areas, corridors, stairways and all staff areas including staff canteen, locker rooms and toilets, ensuring high quality customer care and satisfaction is delivered at all times. Ensuring the housekeeping department operates within the budgeted guidelines with guest and staff welfare being paramount at all times.


  • Cleaning hotel rooms to required standards and by required deadlines 
  • Completing regular cleaning routines (task of the day) 
  • Changing bed linen and towels 
  • Making beds 
  • Vacuuming floors 
  • Dusting and polishing furniture 
  • Cleaning bathrooms 
  • Replacing stock of guest supplies, such as shampoo, soap and brochures etc. 
  • Re-stocking drinks in the mini-bar 
  • Re-stocking and cleaning equipment used 
  • Assisting in the servicing of public / back of house areas 
  • Assisting with guest request or queries 
  • Following departmental procedures 
  • Liaising with team members, Supervisors, Managers and guests 


  • Ensure at commencement and finish of each shift that all keys are in the appropriate place and are signed for 
  • Note any guest request and requirements, and ensure these are actioned 
  • Ensure guest amenities board is kept up to date 
  • Check allocated rooms ensuring that they reach the appropriate standards returning rooms as necessary 
  • Report all maintenance issues and follow up 
  • Support with the training and development of all team members 
  • Liaise with housekeeping management and hotel colleagues as required 
  • Ensure that all staff are carrying out tasks in accordance with the current Health & Safety and fire procedures laid down by the hotel 
  • Ensure all staff have completed allocated rooms before finishing shift 
  • Ensure all staff have labelled all lost property items as required 
  • Ensure linen room staff carry out their duties as necessary 
  • Check all corridors, lift areas and service areas are free from any obstructions 
  • Ensure public and staff areas reach required standards 
  • Assist with linen stock taking if required 
  • Ensure housekeeping special cleaning is carried out as requested 
  • Carry out any other reasonable tasks 
  • To ensure all areas of the hotel and housekeeping departmental vision statements are carried out at all times in order to maintain guest service and staff well being

Requirements and prospects

Desired skills

  •  Ability to work early shits e.g. 7.30am start
  •  Ability to carry out manual tasks 
  •  Close attention to detail 
  •  Flexibility to work variable shifts 
  •  Ability to work alone and in a team 
  •  Hardworking, honest and reliable 
  •  Excellent customer service skills 
  •  Cleaning skills 
  •  Ability to work under pressure 
  •  Strong organisational skills 
  •  Excellent communication skills 
  •  Confident, professional and welcoming personality 
  •  Respect for guests’ privacy 
  •  Polite and helpful manner when dealing with guests and team members

Personal qualities

  • Ambition
  • Motivated
  • Career Driven 
  • People Skills
  • Team Player
  • Can do attitude 
  • Customer Focused

Qualifications required

No qualifications are required but a good level of English and Math is desirable.

Future prospects

As a Housekeeping Apprentice, you will start your year as a Room Attendant and naturally progress to year two where you will be trained as a Housekeeping Supervisor and year three within our Management Team where you will join the Omni Management Academy to develop further with the company. We are looking at you to become our Housekeepers of the future here at The Omni Group.

Things to consider

During your apprenticeship you will be on a rotation between four hotels in the London area. Every three months the apprentice will be moved to help them gain a large scope of the hotels we operate in and the different standards and expectations within the industry. The role of a Room Attendant is a practical and manual job which includes bending, carrying and pushing/pulling equipment. As a Room Attendant once fully trained you would be expected to clean a full section of rooms which can be between 15 / 17 rooms per day within 7.5 hrs. Full Training will be provided throughout the apprenticeship from our onsite Trainers who will also be your mentor. You are entitled to a 30 min lunch break per day. Wages are paid every two weeks and the apprentice will be provided with a pay day calendar of all pay days. Year one pay = £7.50 Year two pay = £8.40

About the employer

Established in 1980, The Omni Group is a leading provider of bespoke outsourced services to over 200 hotels across the UK and Singapore. Employing over 4,500 people, Omni provides Housekeeping, Recruitment, Property and Software Services to some of the world’s most prestigious global hotel brands.


Omni Facilities Management Ltd


2-8 Great Suffolk Street



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Training provider

  • Hospitality Team Member Apprenticeship - Housekeeping
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017