Customer Service Apprentice North Yorkshire Timber Co Ltd

We are looking for a dynamic person with the drive and passion to help move our office function to the next level. You will be flexible and customer-focused with excellent communication skills.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 9-5 with 1 hour lunch

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties to include:

  • Serving of customers in a polite and friendly manner
  • Ensure counter/yard is served at all times
  • To give excellent customer service, ensuring that goods are booked in and out accurately
  • Assist on good inward, learning products, checking goods received and put away correctly

Requirements and prospects

Desired skills

  • Organised
  • Personable and professional
  • Excellent communication skills.
  • Good IT skills.
  • To be adaptable and willing to embrace change.
  • An awareness of confidentiality and safeguarding.

Personal qualities

  • Approachable, warm and friendly
  • Presentable
  • High standard of personal hygiene.
  • Willing to learn and work hard to complete the L2 Business Administration qualification

Qualifications required

  • GCSE A-C in Maths and English (or equivalent) would be desirable.
  • Good ICT knowledge

Future prospects

Full time employment.

About the employer

Established in 1979, North Yorkshire Timber has grown quickly through its reputation for quality, excellent service and superb value. In 2011 we rebranded as 'NYTimber' to reflect the growth of our business, which has expanded to serve customers throughout Yorkshire, the North East and nationwide.


North Yorkshire Timber Co Ltd


Brunel Road



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Training provider

  • Candidate will work towards an NVQ Level 2 in Customer Service with Milltech and there maybe a possibility of the candidate progressing onto an NVQ Level 3.
  • Learning Provider Milltech

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Milltech


Abby Stephenson

Before you apply

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Closing date: 30 Sep 2017