Process Support Administrator Apprentice Simply Biz PLC

Assist in the day to day running of the Mortgages Sales and administration department. This will include the processing of member registrations, database management, sales chasing, management information collation and distribution. Provide telephony and email support to all members ensuring a positive Customer Service experience at all times.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    09 Oct 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Support in the Collation and production of all lender/provider monthly management information including market share and ranking information and distribute to our lender/provider partners
  • Support in the Reconciliation of external procuration fee spreadsheet to aid member payment by Finance
  • Update Simply Protect registrations and amendments
  • Trigold and MBL registration, maintenance and ongoing queries
  • Ensure that all registration databases are fully up to date and maintained to the highest quality
  • Answering inbound telephone calls to SimplyBiz Mortgages in relation to mortgage, protection and general insurance queries, effectively passing the queries on to appropriate team members
  • Completion of administration tasks given from the sales team
  • Supporting from time to time specified projects

Requirements and prospects

Desired skills

  • Communication skills
  • Customer service
  • Time and self management
  • Understanding of the organisation
  • IT Skills
  • Problem Solving
  • Project Management
  • Change Management
  • Data Management

Personal qualities

  • Self motivated and disciplined
  • Customer focused
  • Good team player, with the ability to work alone when needed
  • Able to work to deadlines
  • Motivated to achieve targets
  • Desire to develop skill set

Qualifications required

  • Customer service experience
  • Competent with Excel Spreadsheets
  • Basic Lender and process knowledge 

Future prospects

Progression to full time role Commitment to further training Chances to progress in the company

Things to consider

If arriving by bus, please check bus times before applying.

About the employer

SimplyBiz provides the very highest quality of comprehensive compliance and business support to over 5000 financial advisers throughout the UK who choose to use our services. During our successful twelve year history, we have never lost sight of our primary purpose to provide support and guidance to directly authorised firms in every area of their business. We offer the experience, expertise and regulatory guidance that puts advisers firmly in control of their own businesses, whilst ensuring they have the support and guidance of a professional and proficient organisation, supporting every aspect of their business.


Simply Biz PLC


The Galpharm Stadium

Stadium Way



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Training provider

  • NVQ L3 Business Administration
  • Functional skills L2 (If required)
  • Own in house training

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Woodspeen Training


Damian Wales 01484 429359

Before you apply

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Closing date: 01 Oct 2017