Service Administrator Apprentice SMART OFFICE SOLUTION LIMITED

An excellent opportunity to start a career with this company. The position offers a variety of duties which will help you develop customer service and general office skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday. 8.30am to 5.30pm. 1 hour lunch break (unpaid).

    Total hours per week: 40.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    09 Oct 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304996

  • Positions

    1 available

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***

If you do not meet the criteria for this position, your application will not be considered.

Main duties

  • Making and answering telephone calls
  • Responding to emails
  • Liaising with other departments within the company
  • Creating and updating spreadsheets
  • Monitoring Toner alerts and dispatching consumables to customers
  • Ordering parts and consumables
  • Raising jobs on service software
  • Taking in deliveries
  • Obtaining information from engineers
  • Updating records on service software
  • Other admin duties that should arise within the other departments
  • Office duties such as filing, scanning, photocopying, shredding, post.
  • Other duties such as tea & coffee making, keeping the office area tidy

Requirements and prospects

Desired skills

  • Good computer skills
  • Organisational skills
  • Attention to detail
  • Able to work on own and as part of a team
  • Professional manner

Personal qualities

  • Hard working
  • Eager to learn

Qualifications required

9 - 3 (A*- D) GCSE Grades in English and Maths or equivalent qualifications in these subjects.

Future prospects

• Potential for full time employment for the right candidate. • There are opportunities to progress from a Level 2 to a Level 3 qualification • Many employers retain apprentices in full/part time positions • The Qualifications you gain can also help you to get into higher education or other employment • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION*** If you do not meet the criteria for this position, your application will not be considered. National Minimum Wage From 1st April 2017, the NMW for Apprentices is £3.50 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent in training. INTERVIEW We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information Nearest Station is Borough Green & Wrotham. Ideal route is to get the 415 bus from the station and get off at Hever Road Shops. From there it is a 5 minute walk to get to the destination.

About the employer

This company is one of the UK’s leading independent print management providers. They offer solutions from the world’s leading manufacturers of printers, photocopiers and digital document management systems, all of which are available for lease, hire and purchase. They supply customers across the UK with the highest quality office equipment and employs staff with exemplary customer service skills.

Employer

SMART OFFICE SOLUTION LIMITED

Address

Units 2 & 3

Nepicar Park

London Road

Wrotham

TN15 7AF

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Training provider

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Personal Learning and Thinking Skills (PLTS) and the Employment Rights and Responsibilities (ERR) Workbook. It may be necessary for you to complete Functional Skills in Maths, English and ICT – subject to previous achieved grades.


Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship framework

Customer Service

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017