Customer Service Apprentice, Basildon Ashtead Plant Hire Co Ltd

We are currently recruiting for customer service apprentices to join us to embark on a 1-year Apprenticeship Programme. We are offering £10,500 for a Customer Service Apprentice followed by a salary of up to £18,500 on successful apprenticeship completion, this is an amazing opportunity for an enthusiastic candidate!

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £212.00

  • Working week

    Monday-Friday between 8am-6pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    14 Oct 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304633

  • Positions

    1 available

Based in one of our Service Centres, working on the Hire Desk, you will work towards a customer service apprenticeship qualification.

You will learn to:

  • Answering incoming calls from customers and from other service centres
  • Processing orders for equipment for hire from customers using various computer packages
  • To ensure the accurate and timely completion of all hire contract administration in line with Company procedures
  • Making outgoing calls to customers ensuring they are happy with the equipment
  • General admin including filing and opening post
  • To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region
  • To adhere and to promote all health and safety compliance standards to ensure a safe working environment

Other responsibilities:

Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:

  • Maintaining Company standards whilst working under pressure
  • Resolving customer issues promptly and to the satisfaction of all concerned
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements
  • Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate
  • Work on the hire desk delivering excellent customer service
  • Provide advice and guidance to customers to help them hire the correct equipment
  • Build effective customer relationships and resolve customer issues promptly and satisfactorily
  • Promote a range of ancillary services and benefits to customer

Benefits:

As well as being part of an award winning apprenticeship team, you will receive:

  • Starting salary of £10,500.
  • Annual salary increase during apprenticeship programme.
  • 23 days holiday plus bank holidays.
  • Annual incentives

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.


Requirements and prospects

Desired skills

  • Planner/ thinking ahead
  • Confident
  • Ability to work with technology
  • Ability to work in a business environment
  • Customer service skills
  • Proficient in Microsoft packages such as word & Excel
  • Understanding of the Hire industry

Personal qualities

  • Team player
  • Problem solving skills
  • Adhere to Health & Safety
  • Ability to carry out instructions
  • Excellent organisational skills
  • Attention to detail
  • Excellent communication skills

Qualifications required

  • GCSE Grades A to C or equivalent are essential, specifically Maths and English, 2017 grading system, grade 9 – grade 4

Future prospects

Vision Business has strong employer links within the sector and we encourage all our employers to consider further opportunities, this may include progression onto an advanced/higher apprenticeship or full time employment.

Things to consider

Please note: • Only applications with a current contact number and/or email address can be accepted. • All applications are acknowledged by telephone in the first instance. • Every applicant must attend a Vision Business Assessment Centre prior to being presented to the employer. • From 1st April 2017 the National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training. For more information visit: www.gov.uk/national-minimum-wage-rates On successful appointment: • You will be entitled to receive statutory annual leave. • This is a weekly/monthly paid post. • You are responsible for funding your own travel to and from your place of work. • You must work with your Specialist to complete apprenticeship work on time and to the best of your ability. • You must conduct yourself in a safe and diligent manner and comply with health and safety policies and procedures. • You must uphold and promote the company policies and procedures, promoting those specifically to your area of work, including Equality and Diversity and Safeguarding. • Please note this vacancy may close earlier than the planned closing date in the event of the position being filled.

About the employer

A-Plant is one of the UK's leading rental equipment companies. A FTSE100 company which offers superb training opportunities, a supportive working environment and scope for progression, we're an employer of choice too. As a Top 100 Employer of apprentices, with over 140 across the UK, A-Plant has an excellent apprenticeship programme which is growing each year and we want you to be a part of it!

Employer

Ashtead Plant Hire Co Ltd

Address

Courtauld Road

Basildon

SS13 1RZ

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Training provider

  • Vision Business is part of the West Nottinghamshire College Group.  West Nottinghamshire College is one of the largest and most successful colleges in the country with a well-earned reputation for excellence particularly in the areas of apprenticeships. The college was named a national Beacon College in 2009. With 30,000 students nationwide and links with over 2,000 employers, we are a high-profile centre of education that is well known for producing work-ready, ambitious and highly-skilled individuals.  We offer apprenticeships, advanced apprenticeships and adult apprenticeships in a range of sector specialisms
  • An apprenticeship is an on the job learning programme that allows you, the apprentice, to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards theory elements in addition to putting the theory into practice, some of this will be in your own time
  • As part of your apprenticeship and dependent on your prior attainment you may be required to complete Maths, English and ICT Functional Skills which are an integral part of your apprenticeship.   Upon successful completion you will be awarded additional certificates of recognition
  • Vision Business will also work with you to ensure your knowledge of Employment Rights and Responsibilities are at the required level for an apprentice
  • Should you have any questions or wish to discuss this or any other vacancy please call the Vision Apprentices team on 01623 627191 extension 8799

Apprenticeship framework

Customer Service

Training provider

VISION WEST NOTTINGHAMSHIRE COLLEGE

Applications for this apprenticeship are being processed by Vision West Nottinghamshire College

Contact

Rachel Gould 01623 627 191 Rachel.gould@wnc.ac.uk


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Closing date: 30 Sep 2017