Customer Service Apprentice Sharp Business Systems Uk Plc

Apprentice call controller incorporating admin support, client calls arranging installations, first line of contact for potential customers, dealers, sub-contractors and internal customers

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage

    £10,000.00 - £11,000.00

  • Working week

    Monday to Friday 9.00am until 5.30pm On Friday we have an early finish at 4.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Administrative support to Installations Co-Ordinator
  • Arranging installations and network linking of machines – including establishing requirements by liaising with internal departments, third party providers and customers.
  • Maintaining records of warehouse stock.
  • First line contact for Sharp Business Systems –for customers, potential customers, dealers, sub-contractors and internal customers (account managers) via phone, fax and email.
  • Processing requests for consumables on in-house system, logging engineer visits and telephone helpdesk calls.
  • Dealing with general enquiries, resolving or directing accordingly, keeping customers informed.
  • Logging repair calls with 3rd party providers, liaising and following up until completion
  • Investigate undelivered orders and auto-ordering issues
  • Ordering of consumables for warehouse and  ordering of parts for engineers stock  using in-house system, SAP and external suppliers
  • Investigating order discrepancies, both customer order and stock, with internal and external parties
  • Use of SAP to check, monitor and transfer stock
  • Maintenance of base of customer details, regular updating of contact details, address changes etc.
  • General administrative duties and ad-hoc tasks

Requirements and prospects

Desired skills

  • Good communication – written and oral.
  • Highly organised and accurate
  • Proactive, flexible
  • Excellent time-keeping
  • Able to work under pressure

Personal qualities

Willing to learn


Excellent people askills

Good customer service

Qualifications required

None identified

Future prospects

Full time position in the call centre as a Call controller

Things to consider

You will need to be ICT literate

About the employer

Marketing leading B2B products, our document solution offering a full suite of multi-functional printers and solutions, state of the art visual solutions incorporating digital signage and interactive whiteboard and ECR and EPOS


Sharp Business Systems Uk Plc


Crompton Close


SS14 3AZ

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Training provider


L2 Customer Service

Training on internal systems.

Cross training on different tasks around the role

Buddying along a call controller

Customer Service Training

Completion of the Standard with support from Davidson Training UK Ltd

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd


Lorraine Bunyard 01375 480088

Before you apply

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Closing date: 30 Sep 2017