Customer Service Apprentice Sharp Business Systems Uk Plc

Apprentice call controller incorporating admin support, client calls arranging installations, first line of contact for potential customers, dealers, sub-contractors and internal customers

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage

    £10,000.00 - £11,000.00

  • Working week

    Monday to Friday 9.00am until 5.30pm On Friday we have an early finish at 4.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304622

  • Positions

    1 available

  • Administrative support to Installations Co-Ordinator
  • Arranging installations and network linking of machines – including establishing requirements by liaising with internal departments, third party providers and customers.
  • Maintaining records of warehouse stock.
  • First line contact for Sharp Business Systems –for customers, potential customers, dealers, sub-contractors and internal customers (account managers) via phone, fax and email.
  • Processing requests for consumables on in-house system, logging engineer visits and telephone helpdesk calls.
  • Dealing with general enquiries, resolving or directing accordingly, keeping customers informed.
  • Logging repair calls with 3rd party providers, liaising and following up until completion
  • Investigate undelivered orders and auto-ordering issues
  • Ordering of consumables for warehouse and  ordering of parts for engineers stock  using in-house system, SAP and external suppliers
  • Investigating order discrepancies, both customer order and stock, with internal and external parties
  • Use of SAP to check, monitor and transfer stock
  • Maintenance of base of customer details, regular updating of contact details, address changes etc.
  • General administrative duties and ad-hoc tasks

Requirements and prospects

Desired skills

  • Good communication – written and oral.
  • Highly organised and accurate
  • Proactive, flexible
  • Excellent time-keeping
  • Able to work under pressure

Personal qualities

Willing to learn

Driven

Excellent people askills

Good customer service

Qualifications required

None identified

Future prospects

Full time position in the call centre as a Call controller

Things to consider

You will need to be ICT literate

About the employer

Marketing leading B2B products, our document solution offering a full suite of multi-functional printers and solutions, state of the art visual solutions incorporating digital signage and interactive whiteboard and ECR and EPOS

Employer

Sharp Business Systems Uk Plc

Address

Crompton Close

Basildon

SS14 3AZ

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Training provider

 

L2 Customer Service

Training on internal systems.

Cross training on different tasks around the role

Buddying along a call controller

Customer Service Training

Completion of the Standard with support from Davidson Training UK Ltd

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

DAVIDSON TRAINING UK LIMITED

Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd

Contact

Lorraine Bunyard 01375 480088 lorrainebunyard@davidsontraining.com


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Closing date: 30 Sep 2017