Customer Service Apprenticeship A C Tours

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £121.50 - £211.50

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    30 hours per week, shifts to be confirmed

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304502

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Manage and resolve customer complaints
  • Manage administration
  • To have a good understanding of the Client’s market place and industry
  • To be aware of and deliver excellence in quality, service and opportunity
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required
  • Throughout the training period the post holder will be expected to complete all educational and training as required

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication and listening skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure

Personal qualities

  • Confident
  • Approachable and bubbly personality
  • Friendly
  • Calm
  • Patient
  • Able to delegate and improvise

Qualifications required

  • A-C GCSEs (or equivalent) in English, Maths, and ICT
  • Competency in Microsoft Office Package

Future prospects

Permanent employment upon successful completion.

About the employer

AC Tours is an award winning Destination Management Company founded in 1999 by Andrew Harris and Caroline Carver. The company has gone from strength to strength and what started as two people’s dream of what the perfect travel company should be is now an international team of more than twenty strong, and growing. In 2013 Rob Russell joined and has overseen a growth of the business which has seen an increased number of destinations including Paris and Amsterdam to complement our fantastic offering throughout the UK & Ireland. Whether it is a budget trip or a luxury experience we have the relationships to find the perfect match. AC Tours has a proven track record and is well respected within the international travel industry by both suppliers and clients alike.

Employer

A C Tours

Address

Millbank Tower 21 24

Millbank

London

SW1P 4QP

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Training provider

  • BTEC NVQ Diploma in Customer Service Level 2
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017