Customer Service Apprenticeship Action for Kids Charitable Trust

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £126.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts to be confirmed

    Total hours per week: 36.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304485

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Manage and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Excellent communication skills.
  • Good non-verbal skills.
  • Team working and leadership qualities.
  • Organisational skills.
  • Capability of working well under pressure.
  • Flexibility.
  • Ability to use own initiative.
  • Good IT skills.

Personal qualities

  • A driven and motivated individual with a positive 'can-do' attitude.
  • Goal driven with a mind set to develop personal qualities and skill sets.
  • Attention to detail. 
  • Interpersonal skills.
  • Meticulous nature. 
  • Patient, kind, caring and nurturing. 
  • Logical mind. 
  • Motivated, ambitious and goal driven.
  • Passionate and enthusiastic.

Qualifications required

GCSE in Mathematics, English and ICT (A*-C) or equivalent qualifications.

Future prospects

Permanent job offer upon completion and further training with the view of career development.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

We work with young people with learning disabilities from the age of 14 to help with their transition to adulthood and to help them prepare for work. Our mission is to enable as many young people with disabilities as possible the opportunity to work or volunteer in the community. Our team includes six sub-teams: Schools team, Job coaching, Student team, Trustees, Fundraising and Comms Team and Leadership Team. You are bound find a place in our vibrant teams making a positive change to so many lives!

Employer

Action for Kids Charitable Trust

Address

15

Tottenham Lane

London

N8 9DJ

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Training provider

  • BTEC NVQ Diploma in Customer Service Level 2.
  • Functional Skills (If required).
  • ERR Employment Rights and Responsibilities.
  • PLTS – Personal Learning and Thinking Skills.

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017