Customer Service Apprenticeship Acuity UK Ltd T/A Acuity Associates

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours per week, shifts TBC.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304479

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • To have a good understanding of the Client’s market place and industry
  • To be aware of and deliver excellence in quality, service and opportunity
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required
  • Throughout the training period the post holder will be expected to complete all educational and training as required

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure

Personal qualities

  • Confident
  • Approachable and bubbly personality
  • Friendly
  • Calm
  • Patient
  • Able to delegate and improvise

Qualifications required

GCSE's in Maths, English and ICT (A*- C) or equivalent qualifications.

Future prospects

Permanent job offer upon completion and further training with the view of career development.

About the employer

Acuity Associates is an Accountancy and Administration firm that also provides business management and planning services. Acuity Associates purpose is to strengthen teams through the application of The Acuity MethodTM. The Acuity MethodTM Commercial Acumen Assessment measures capability against the key dimensions of Commerciality. The Acuity MethodTM differentiates those accountants who have the right technical skills from those who do not. We do this by validating skills through assessments. Our bespoke approach means tailoring the assessments to the specific requirements of each role. We report on all competencies, including Excel, and provide constructive feedback. The Acuity MethodTM can be provided as a consulting service to compliment a recruitment process, to assess an existing team’s competence, to identify high flyers, to provide assurance about the competence of interims.

Employer

Acuity UK Ltd T/A Acuity Associates

Address

Centenary House

Palliser Road

London

W14 9EQ

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Training provider

  • Level 2 NVQ in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


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Closing date: 31 Oct 2017