Customer Service Apprenticeship Adam Hayes

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304477

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good attention to detail
  • Ability to stay calm under pressure
  • Methodical and thorough approach to work
  • Excellent organisational skills
  • An excellent team player
  • A desire to show initiative
  • Good computer and IT skills
  • Good telephone manner
  • Confident
  • Ability to work well on their own
  • Punctual
  • Ability to work in a structured way

Personal qualities

  • Positive
  • Enthusiastic attitude
  • Attention to detail
  • Self-motivated
  • Good communication skills
  • Well presented

Qualifications required

GCSEs in Maths, English and ICT (A*-C) or equivalent qualifications

Future prospects

Permanent job offer upon completion and further training with the view of career development.

About the employer

At Adam Hayes ‘we work around you, not the other way round’, we aim to provide our clients with an exceptional level of service and strive to exceed our clients’ expectations. We work closely with you to ensure we achieve the best possible result at all times, even in a pressured market. Experienced within the property industry our dedicated team is entirely committed to give our clients a truly personalised and professional level of service at all times. As a growing, dynamic and forward thinking company who employ the best in the business we are always looking for good quality people wishing to pursue a career in property.

Employer

Adam Hayes

Address

331

Ballards Lane

London

N12 8LT

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Training provider

  • NVQ Level 2 in Customer Service
  • Level 2 Technical Certificate
  • Level 2 Functional Skills
  • Employment Rights & Responsibilities (ERR)
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


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Closing date: 31 Oct 2017