Customer Service Apprenticeship Alfred James & Co. Solicitors Llp

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304473

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Good attention to detail
  • Ability to stay calm under pressure
  • Methodical and thorough approach to work
  • Organised
  • Good at juggling tasks and prioritising
  • A great team player
  • A desire to show initiative
  • Excellent communication skills
  • Excellent initiative

Personal qualities

  • Support all staff and engage in a good staff team.
  • Leadership and Organisation
  • Being Proactive and Motivated
  • Professionalism and Teamwork
  • Communication and Listening
  • Being Flexible and Understanding
  • Being Happy and Funny

Qualifications required

  • GCSE's in Maths & English or equivalent.

Future prospects

Permanent Employment upon Completion

About the employer

There are times in life when you need the help of legal professionals who care. Here at Alfred James &Co Solicitors LLP we have a compassionate approach towards our clients who are often dealing with some of the most difficult situations life can serve up. Even dealing with the everyday legal tasks.

Employer

Alfred James & Co. Solicitors Llp

Address

406

Brighton Road

South Croydon

CR2 6AN

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Training provider

  • NVQ Level 2 in Customer Service
  • Technical Certificate

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


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Closing date: 31 Oct 2017