Customer Service Apprenticeship Alison Ward Accountants

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours Days and Times TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304454

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Manage and resolve customer complaints
  • Manage administration
  • To have a good understanding of the Client’s market place and industry
  • To be aware of and deliver excellence in quality, service and opportunity
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required
  • Throughout the training period the post holder will be expected to complete all educational and training as required

Requirements and prospects

Desired skills

A successful candidate will display some or all of the following skills:

  • Interpersonal skills
  • Mathematical skills
  • High regard to patient confidentiality and professionalism
  • Methodical and thorough approach to work
  • Organised
  • Good at juggling tasks and prioritising
  • A great team player
  • A desire to show initiative
  • Excellent communication skills
  • Ability to work in an high demanding and high pressure environment

Personal qualities

  • Professional attitude
  • A driven and motivated individual with a positive 'can-do' attitude
  • Attention to detail and high standards of work ethic to aid a high performance culture
  • Committed
  • Goal driven and in general a hard worker
  • Confidentiality and professionalism
  • Bubbly personality 

Qualifications required

GCSE's in Maths, English and ICT (A*-C) or equivalent qualifications.

Future prospects

Permanent job offer upon completion and further training with the view of career development.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

As well as providing accounting and auditing services we have been training and spreading specialised knowledge. We get the greatest satisfaction in being able to help people to gain knowledge and improve their organisation's effectiveness. We have done this in a number of ways.

Employer

Alison Ward Accountants

Address

188

Queens Road

Buckhurst Hill

IG9 5BD

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Training provider

  • NVQ Level 2 in Customer Service
  • Level 2 Technical Certificate
  • Level 2 Functional Skills
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017