Customer Service Apprenticeship Alpen Best Ltd

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours Days and Times TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Manage and resolve customer complaints
  • Manage administration
  • To have a good understanding of the Client’s market place and industry
  • To be aware of and deliver excellence in quality, service and opportunity
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required
  • Throughout the training period the post holder will be expected to complete all educational and training as required

Requirements and prospects

Desired skills

A successful candidate will display some or all of the following skills:

  • Interpersonal skills
  • Methodical and thorough approach to work
  • Organised
  • Good at juggling tasks and prioritising
  • A great team player
  • A desire to show initiative
  • Excellent communication and mathematical skills
  • Excellent initiative
  • Ability to work in an high demanding and high pressure environment

Personal qualities

  • Professional attitude
  • A driven and motivated individual with a positive 'can-do' attitude
  • Attention to detail and high standards of work ethic to aid a high performance culture
  • Committed
  • Goal driven and in general a hard worker
  • Confidentiality and professionalism

Qualifications required

GCSEs in Maths, English and ICT (A*-C) or equivalent qualifications.

Future prospects

Permanent job offer on completion of qualification and further training with the view of career development.

About the employer

We aim to provide support to people at home to enable them to stay in their own home, maintain and promote independence and achieve a good quality of life. Alpenbest's employees all adhere to the Ten Point Dignity Challenge and by following these guidelines, we can provide a high standard of quality in care that respects the service user's care needs and dignity. Our service users include a range of people, from the independent, to those who have particular high level or complex needs, including: People aged over 18 People with a disability Adults with conditions that may include: Learning disabilities Physical or sensory impairment Acquired brain injury Dementia Terminal illness requiring palliative care


Alpen Best Ltd


Suite 8


Bushey Road


SW20 0JH

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Training provider

  • NVQ Level 2 in Customer Service
  • Level 2 Technical Certificate
  • Level 2 Functional Skills
  • Employment Rights & Responsibilities (ERR)
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services


Edward Wright Nelson Owusu Osei 02074070015

Before you apply

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Closing date: 31 Oct 2017