Administration & Recruitment Apprentice OASIS CARE-UK LIMITED

We are actively looking for an office administrator apprentice to join our office to drive the business forward and be a part of the dynamic caring team.

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Closing date: 24 Sep 2017

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    Monday-Friday, 9am-5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    26 Sep 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304357

  • Positions

    1 available

If you have an ambition to work closely with people in the community, whilst gaining valuable customer service and recruitment experience then this role could be for you. This role, office based, is primarily a customer support role, working closely with the Care Management and Supervisors and ensuring all communication is channelled professionally. You will also involved and guided for recruiting high quality Care Workers to join the Caremark team. This will involve helping to plan advertising, screening candidates, interviewing and following up references. you should possess a good telephone manner as they will be the first point of contact when a customer telephones the Caremark office, for initial customer enquiries, or to share a concern. This role is an administrative role, supporting the Care Manager and the in-field care team to deliver an excellent level of service to our customers.

Principal responsibilities

  • Answering all incoming telephone enquiries.
  • Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
  • Processing new customer referrals.
  • Preparing appropriate documentation for Field Care Supervisors.
  • Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits always covered.
  • Administration of all Individual Care & Support Agreements.
  • Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.
  • Maintaining computer system up to date at all times.
  • Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
  • Ensuring all other records are kept up to date.
  • To work closely with the Field Care Supervisor.
  • To ensure compliance with all office systems and procedures.
  • Assistance with wages and invoice processing.
  • Production of reports and management information as required.

Requirements and prospects

Desired skills

It's essential that YOU ARE skilled in following qualities.  This will be assessed in application stage and throughout the employment.

  • Excellent IT skills
  • • Excellent Telephone manners
  • • Excellent writing skills
  • • Self motivated ability work under pressure
  • • Process driven
  • • Self-motivated and well-organised
  • • Flexible
  • • The ability to use your own initiative
  • • Having the ability to communicate effectively.
  • • always set yourself higher standards and determine to achieve.

Personal qualities

  • Highly organised with the ability to prioritise work load
  • • Customer focused
  • • Confident and friendly
  • • Keen interest in learning new skills
  • • Accurate and a fast learner

Qualifications required

GCSE, or equivalent qualification, at grade D/3 or above in maths and English.

Future prospects

What you will get in return : • Opportunity to work for well-established national brand in care sector. • Ongoing supervision • On going Training • Work closely with branch manager and office seniors If you are interested in starting your career with this role, and having real opportunity to progress and study while you work, please email or call us.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

With over 75 Caremark offices throughout the UK, we have an established and respected presence in many local communities. We work closely with the support organisations within those communities, to ensure that we provide the home care services that local residents are most in need of. The organisations we liaise with range from small community support groups to larger and more formally structured organisations such as the NHS, HSC Trusts and social services. These relationships help to keep us in close touch with local needs and help the local organisations to keep abreast of our specialist services available to local residents. We are members of The United Kingdom Home Care Association, which is a professional association of home care providers. The UKHCA offers advice and support to home care providers, and also to people requiring care services Membership helps us to keep abreast of developments in the care sector.

Employer

OASIS CARE-UK LIMITED

Address

No 8

Circle Line House

East Road

Harlow

CM20 2BJ

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Training provider

  • City & Guilds combined knowledge and competency based qualification – 5528-02
  • Functional skills Level 1 in English, maths and ICT
  • Personal learning and thinking skills

Apprenticeship framework

Business and Administration

Training provider

HARLOW COLLEGE

Applications for this apprenticeship are being processed by Harlow College

Contact

apprenticeships@harlow-college.ac.uk


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Closing date: 24 Sep 2017