Customer Service Apprenticeship Paddington Estates Limited

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours, shifts to be confirmed.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304326

  • Positions

    1 available

Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Attend college and completing assignments on time.
  • To attend team meetings and imputing ideas.
  • Stress management and control
  • Initiative and time management

Personal qualities

  • Support all staff and engage in a good staff team.
  • Leadership and organisation
  • Being proactive and motivated
  • Professionalism and teamwork
  • Communication and listening
  • Being flexible and understanding
  • Being happy and funny

Qualifications required

  • A-C GCSEs (or equivalent) in English, Maths and ICT.  
  • Competency in Microsoft Office Package. 

Future prospects

Permanent employment upon completion.

About the employer

We love London, we love property and are driven to help people buy and sell homes within this fantastic city. We are independent and specialise in residential sales within Paddington, Central London and beyond. Paddington Estates is a forward thinking and innovative house seller that takes pride in providing a personal, honest and informative service. Our team have grown up, lived and worked in the area giving us an extensive understanding of the local property market and people. Our team come from various backgrounds incorporating residential, mixed-use, commercial, development and investment properties giving us a broad experience to enhance our local knowledge. Whether you are a professional tenant looking for a new home, a home owner wanting to sell or let or a new buyer/investor we're sure to have something to offer you. Our clients love us because we take away the pain of all the negotiating, paperwork and constant coordination that is involved in the buying, selling and letting process.

Employer

Paddington Estates Limited

Address

10

Sale Place

London

W2 1PX

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Training provider

  • Level 2 BTEC NVQ Diploma in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017