Customer Service Apprenticeship Rose Optometrists

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

Sign in to apply

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts to be confirmed

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304322

  • Positions

    1 available

Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Attend College and completing assignments on time.
  • To attend team meetings and imputing ideas.
  • Stress management and control
  • Initiative and time management

Personal qualities

  • Support all staff and engage in a good staff team.
  • Leadership and organisation
  • Being proactive and motivated
  • Professionalism and teamwork
  • Communication and listening
  • Being flexible and understanding
  • Being happy and funny

Qualifications required

  • A*-C GCSEs (or equivalent) in English, Mathematics and ICT.

Future prospects

Permanent employment upon completion.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Rose Opticians is a family-led optometrists with a chain of stores throughout East London and the home counties. With an emphasis on a friendly, personal and professional service that is second to none, our ethos is to provide customers with utmost care, whilst offering them the latest in eye-health advancements. Our exemplary foundations and long history have enabled us to become what we are today. Always at the forefront of eye-health, Rose Opticians will continue to offer their customers the greatest care, and the most modern technology to many more generations.

Employer

Rose Optometrists

Address

583

Cranbrook Road

Ilford

IG2 6JZ

You must have JavaScript enabled to view a map of the location


Training provider

  • BTEC NVQ Diploma in Customer Service Level 2.
  • Functional Skills if required.

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 31 Oct 2017