Customer Service Apprenticeship SWAYAM LETS LTD

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours, shifts to be confirmed.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304321

  • Positions

    1 available

Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Attend College and completing assignments on time.
  • To attend team meetings and imputing ideas.
  • Stress management and control
  • Initiative and time management

Personal qualities

  • Support all staff and engage in a good staff team.
  • Leadership and organisation
  • Being proactive and motivated
  • Professionalism and teamwork
  • Communication and listening
  • Being flexible and understanding
  • Being happy and funny

Qualifications required

  • A-C GCSEs (or equivalent) in English, Maths and ICT.  
  • Competency in Microsoft Office Package. 

Future prospects

Permanent employment upon completion.

About the employer

Swayam has been in the property market since April 1999, and is a highly reputed Estate Agency dedicated to provide the best possible ‘Sales’ and ‘Lettings’ service in London. What makes ‘Swayam’ different from other Estate Agents in the Area is our friendly and professional approach to customers. Our staffs are highly motivated, well trained and experienced and possess an extensive knowledge of the area. Our marketing materials are made to a very high standard and are committed to integrate the latest in IT solutions and marketing expertise. We make sure all of our properties are marketed in the best possible way, to ensure properties have the best exposure to find the right tenants.

Employer

SWAYAM LETS LTD

Address

146

High Street North

London

E6 2HT

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Training provider

  • BTEC NVQ Diploma in Customer Service Level 2.
  • Functional Skills if required.

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017