Customer Service Apprenticeship Visa Legal Limited

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours, shifts to be confirmed.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304316

  • Positions

    1 available

Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Attend college and completing assignments on time.
  • To attend team meetings and imputing ideas.
  • Stress management and control.
  • Initiative and time Management.

Personal qualities

  • An organised approach and excellent time management skills.
  • The ability to work well as part of a team.
  • Computer literacy and good keyboard skills.
  • A good level of English spelling and grammar.
  • Good numeracy skills.
  • Accuracy and attention to detail.
  • Excellent written and communication skills.
  • A friendly and approachable manner.
  • Persuasive negotiation skill
  •  An active interest in the property market. 
  • The ability to work under pressure and to meet targets and deadlines.

Qualifications required

  • A-C GCSEs (or equivalent) in English, Maths and ICT.  
  • Competency in Microsoft Office Package. 

Future prospects

Permanent employment upon completion.

About the employer

Visa Legal are regulated by the Office of the Immigration Services Commissioner and we have built our reputation on good quality legal work which results in a high percentage of positive outcomes. The majority of our clients come from personal recommendations as we are known for our up-to-date legal knowledge, attention to detail and exceptional client care.

Employer

Visa Legal Limited

Address

1

Bournemouth Road

London

SE15 4BH

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Training provider

  • BTEC NVQ Diploma in Customer Service Level 2.
  • Functional Skills if required.

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017