Customer Service Apprenticeship Ruislip Stars Nurseries Ltd

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30hrs Days and Times TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304307

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Manage and resolve customer complaints
  • Manage administration
  • To have a good understanding of the Client’s market place and industry
  • To be aware of and deliver excellence in quality, service and opportunity
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required
  • Throughout the training period the post holder will be expected to complete all educational and training as required

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure

Personal qualities

  • Confident
  • Approachable and bubbly personality
  • Friendly
  • Calm
  • Patient
  • Able to delegate and improvise

Qualifications required

GCSE's in Maths, English and ICT (A*-C) or equivalent qualifications preferred.

Future prospects

Permanent Employment upon Completion.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

At Ruislip Stars Nurseries, we believe that childhood, particularly the early years, is a very precious time. Our philosophy is that every child deserves the best possible start in life. We all know that a child’s experiences between birth and the age of five have a major impact on their future and life chances; with this in mind Ruislip Stars Nurseries is committed to offering high quality support and care in a happy, secure environment which allows our children to learn, develop and grow as individuals at their own pace and potential.

Employer

Ruislip Stars Nurseries Ltd

Address

524 526

Victoria Road

Ruislip

HA4 0HD

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Training provider

  • BTEC NVQ Diploma in Customer Service Level 2
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017