Customer Service Apprentice 247 Professional Health

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £126.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    36 hours

    Total hours per week: 36.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304300

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Team working and leadership qualities
  • Technical skills
  • Organisational skills
  • Capability of working well under pressure
  • Flexibility
  • Ability to use own initiative 
  • Desire to progress

Personal qualities

  • A driven and motivated individual with a positive 'can-do' attitude
  • Goal driven with a mind set to develop personal qualities and skill sets
  • Attention to detail 
  • Interpersonal skills
  • Meticulous nature 
  • Patient
  • Good IT Skills
  • Logical mind 
  • Motivated, ambitious and goal driven
  • Passionate and enthusiastic

Qualifications required

GCSEs in Maths, English and ICT (A*-C) or equivalent qualifications

Future prospects

Permanent job offer upon completion and further training with the view of career development

About the employer

247 Professional Health is one of the largest banks of staff in the country and specialises in the recruitment of nurses, healthcare assistants, adult and child support workers in both temporary and permanent placements within Residential Homes, Care Homes, Rest Homes, Nursing Homes, EMI Care Homes, Hospitals, SEN Schools, Childrens Residential Services, Learning Disability Centres and Mental Health Centres. Operating from an extensive branch network throughout the UK, 247 Professional Health will provide a vital support service any time of the day or night. As your call is important to us, each branch of 247 Professional Health provides a local on call service which is available 24 hours a day, 7 days a week.

Employer

247 Professional Health

Address

555 557

Cranbrook Road

Ilford

IG2 6HE

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Training provider

  • NVQ Level 2 in Customer Service
  • Level 2 Technical Certificate
  • Level 2 Functional Skills
  • Employment Rights & Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


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Closing date: 31 Oct 2017